Questions about i-tec Triple Dock

I use PD Kabel and HDMI and 2 screens Dell . it works. You may need to do set up your pc it different display . I use hdmi connected from another source. it means I donot connected by itec . only one screen connected to itec .

Hello, In order for DP to DVI/HDMI adapter to work, it must be an active adapter. I have checked the description of your adapter and it is not really clear if the adapter is passive or active. But HP does also mentions that its intended use is with HP products, so it may be possible that it may not work with non-HP products. Best Regards i-tec Team

Hello, The laptop's USB-C port should support Video Transfer over USB-C (according to the manual on ASUS's website). So video outputs should work correctly. Can you please contact our Technical support directly? Our e-mail address is support@itecproduct.com Best Regards i-tec Team

The docked external screen (or 2 in my case) does not have to be unplugged and plugged in again when the laptop is restarted, but remains connected.

Grüezi, I recommend that you contact the manufacturer iTec DIRECTLY with your very specific Mac question. There are selection criteria on their website (e.g. "Mac compatible"). As far as I know, the model you mentioned is not an explicit Mac docking station (e.g. for Thunderbolt 3). We therefore use your requested model ONLY for Windows laptops. However, we have the model "i-tec Thunderbolt 3 Dual 4K Dock" from the same manufacturer, also from Digitec. The clearly higher price is worth it. Works great in every respect and without restrictions regarding Mac functionalities.

I have been using this thing for quite some time. My UHD monitor is recognised with full resolution. When I undock and dock again, however, I always have to reactivate the monitor via the Intel graphics controller. This is sometimes annoying, but I can live with it. It also depends on whether the original graphics driver is installed or an adapted OEM driver (PC-specific). I wouldn't run the thing without a power supply. Alternatively, a USB-C splitter will do the trick. Resolution according to data sheet: - 1 screen - 1x display port or HDMI → up to 4 K/30 Hz - 1 screen - 1x VGA → up to 1080 p/60 Hz - 2 screens - 1x (DP, HDMI, VGA) + 1x (DP, HDMI, VGA) → up to 2x 1080 p/60 Hz 1.2 - 3 screens - 1x Display Port + 1x HDMI + 1x VGA → up to 3x 1080 p/30 Hz 1.2 - 3 screens - 1x Display Port + 1x HDMI + 1x VGA → up to 1x 1080 p/60 Hz + 2x 720 p/60 Hz 1.2

You do not need a driver. First plug in ONLY the HDMI cable and see if it works. You often have to set the monitor to receive the signal via the HDMI input, for example. - Then unplug the HDMI and test ONLY the DP cable. - Otherwise, Google e.g. "Second screen is not recognised - this is how to solve the problem" - Good luck. TR

Phew, not sure. Mine has been in warranty at Digitec for 1 week now. The 2nd monitor only went with 1x Hdmi and 1x VGA, so I'm not sure if 3 monitors go. I would spend a few francs more and buy one from Dell or HP.

------------------------- Hello, In order for the laptop to be charged - laptop's USB-C has to support PowerDelivery mode - if laptop does not support it, it is not possible to charge a laptop by USB-C/TB3 port. Not all USB-C/TB3 port support this mode, it depends on laptop manufacturer if they will enable it or not. Can you please contact our Technical support? Please, let us know what laptop do you have? Our e-mail address is support@itecproduct.com Best regards i-tec Team

Both my notebooks are charging. So there is a defect in the Zenbooks or the docking station. OVP is not relevant if the defective device is still covered by the 2 year warranty.

Hello, Thank you for your question. The Dell laptop should be compatible with the docking station - in terms of the laptop manual. But I need to know the whole name of the HP laptop. You can answer here or send an email to our technical support: support@itecproduct.com Kind regards i-tec team ------------------ Hello, Thank you for your question. The Dell laptop should be compatible with the docking station - regarding the manual to the laptop. But I need to know the whole name of the HP laptop. You can answer here or you can send an e-mail to our Technical support: support@itecproduct.com Best Regards i-tec Team

Hello, No, it is not possible to use this docking station with MacBook and use 2 external extended monitors. macOS does not support any important technology that is needed. However, there are docking stations based on different technologies and these docking stations can power 2 external extended monitors with one image. Can you please email our technical support as we have more such docking stations? Please let us know your exact requirements... like the resolution of your monitors, how many USB ports you would like to have, what kind of work you would like to do with a docking station. Our email address is: support@itecproduct.com Kind regards i-tec team ------------------------------------------- Hello, No, it is not possible to use this docking station with MacBook and to have 2 external extended monitors. macOS does not support one important technology that is required. But there are docking stations based on different technologies, and these docking stations can provide a picture to 2 external extended monitors. As we have more of such docking stations, Can you please send an e-mail to our Technical support? Please let us know what are your exact requirements... like a resolution of your monitors, how many USB connectors would you like to have, what kind of job you would like to do with a docking station. Our e-mail address is: support@itecproduct.com Best Regards i-tec Team

Hello, Unfortunately, your laptop is not compatible with the docking station. The USB-C of your laptop must support the so-called USB-C DisplayPort alternative mode for the docking station to work. However, your laptop does not support this mode. We have other docking stations based on a different technology that would work with your laptop: https://www.digitec.ch/de/s1/product/i-tec-usb-30-usb-c-dual-4k-dock-hdmi-displayport-usb-type-a-docking-stations-8991550 https://www.digitec.ch/de/s1/product/i-tec-usb-30-dual-full-hd-dock-hdmi-dvi-i-usb-type-a-usb-type-b- docking-stations-9025644 If you have further questions, you can ask them here or send them directly to our technical support: support@itecproduct.com Kind regards i-tec team --------------------------------------- Hello, Unfortunately, your laptop is not compatible with the docking station. Your laptop's USB-C must support the so-called USB-C DisplayPort Alternate Mode, in order for the docking station to work. But your laptop does not support this mode. We have another docking stations that are based on another technology and would work with your laptop: i-tec USB 3.0 / USB-C Dual 4K Dock (HDMI, DisplayPort, USB Type A) i-tec USB 3.0 Dual Full HD Dock (HDMI, DVI-I, USB Type A, USB Type B) If you have more questions, you can ask them here, or you can send them directly to our Technical support:support@itecproduct.com Best regards i-tec Team

Hello, The docking station comes with replacement rubber pads just for these cases. You can place them on top and in this case use the docking station "upside down". Kind regards i-tec team --------------------------------------------- Hello, The docking station comes with spare rubber pads just for these cases. You can place them on what is the top and in that case, you can use the docking station "upside-down". Best Regards i-tec Team

Hello, Yes, your laptop is compatible with the docking station. Please note that you need to connect the docking station to the Thunderbolt3 port on the back of the laptop for it to work. The USB-C port on the left side of the 15 R3 does not support an important function (so-called USB-C DP alternative mode) and the docking station will not work there. If you have further questions, you can ask them here or contact us directly at support@itecproduct.com Kind regards i-tec team ---------------------- Hello, Yes, your laptop is compatible with the docking station. Please note that in order for the docking station to work, you have to connect it to the Thunderbolt3 port on the back of the laptop. USB-C connector on the left side of 15 R3 does not support an important feature (so-called USB-C DP Alternate Mode) and the docking station will not work there. If you have more question, you can ask here or you can contact us directly at support@itecproduct.com Best regards i-tec Team

Hello, Can you please send an e-mail directly to our i-tec Technical support - support@itecproduct.com Please let us know the whole name of your Acer laptop. Acer released several versions of Acer Spin 5. In order for us to tell you if Acer is compatible with the docking station, I need to know it's the whole name. Lenovo T470S is compatible with the docking station. Best regards i-tec Team