i-tec Triple Dock (USB-C, 2 Ports)

i-tec Triple Dock

USB-C, 2 Ports

Question about i-tec Triple Dock

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jan.grisiger

5 years ago

Hello, Does this product work with an Acer nitro 5 AN517-51-714J? I would like to connect 2 monitors. One with display port and one with hdmi. Would appreciate an answer.

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i-tec Support

5 years ago

Hello,

Unfortunately, your laptop is not compatible with the docking station. The USB-C of your laptop must support the so-called USB-C DisplayPort alternative mode for the docking station to work. However, your laptop does not support this mode.

We have other docking stations based on a different technology that would work with your laptop:
https://www.digitec.ch/de/s1/product/i-tec-usb-30-usb-c-dual-4k-dock-hdmi-displayport-usb-type-a-docking-stations-8991550
https://www.digitec.ch/de/s1/product/i-tec-usb-30-dual-full-hd-dock-hdmi-dvi-i-usb-type-a-usb-type-b- docking-stations-9025644

If you have further questions, you can ask them here or send them directly to our technical support: support@itecproduct.com

Kind regards
i-tec team
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Hello,

Unfortunately, your laptop is not compatible with the docking station. Your laptop's USB-C must support the so-called USB-C DisplayPort Alternate Mode, in order for the docking station to work. But your laptop does not support this mode.

We have another docking stations that are based on another technology and would work with your laptop:
i-tec USB 3.0 / USB-C Dual 4K Dock (HDMI, DisplayPort, USB Type A)
i-tec USB 3.0 Dual Full HD Dock (HDMI, DVI-I, USB Type A, USB Type B)

If you have more questions, you can ask them here, or you can send them directly to our Technical support:support@itecproduct.com

Best regards
i-tec Team