Delivery and collection
Free delivery in Switzerland
We generally deliver all products free of charge to addresses in Switzerland and Liechtenstein. All orders from our warehouse are handled by Swiss Post and the transport company Planzer. If your product is from a third-party supplier or one of our merchant partners, it might be sent with another delivery company.
Order by 9 p.m. today, receive your delivery tomorrow
The following applies to all products in stock at our main warehouse: If you order by 9 p.m. Mondays to Fridays, we'll dispatch your order that day and it will normally (~98%) arrive the next working day (including Saturdays, if you’ve allowed Saturday delivery in your account). Each product features real-time information on availability.
Free Saturday delivery
All orders made by 9 p.m. Friday are delivered on Saturday. The only requirement for next-day delivery is that the desired product is in stock at our central warehouse. Each product features real-time information on availability. The Saturday delivery service is available in all private customer accounts. It is inactive by default in all business customer accounts. For each order, you can optionally activate or deactivate the free Saturday delivery service in your customer account or at checkout. General cargo deliveries (larger than parcel post) are excluded from this service.
Pallets and bulky items over 30 kg
A haulage company delivers heavy items on pallets. They'll call you beforehand to arrange a suitable delivery time. If they can't get hold of you, you'll get an e-mail asking you to contact them. For hard-to-access addresses, our delivery company takes palettes to the nearest location (e.g. lower station of mountain railway). Then a specialist company takes over from them to deliver to your home address.
Please note that Swiss Post only deliver to the kerbside. Additional services, such as delivery to a certain floor, cost extra (see below). Any exceptions to this will be listed on the product page.
Delivery to place of use
Our free delivery option normally means delivering to the kerbside. For a fee of CHF 59.–, we deliver pallets or small consignments exceeding 30 kg to their place of use*. This means that a haulage company delivers the product to the desired place of use, e.g. your living room or cellar. The service includes delivery to the place of use only. It does not include product assembly or taking back old products or packaging.
This service can be selected in the payment section when ordering your product.
The haulage company arranges all delivery appointments.
* This service is only exclusively available for products shipped from our own warehouse. Products shipped from supplier warehouses are excluded.
Additional services installation/fitting
Need help installing your new fridge, mounting the TV to the wall, prepping your skis or getting rid of your old device? Our service partner network means we now provide various services like this throughout Switzerland. These additional services are provided by various service partners. The costs depend on the type of service and the selected service partner. The cost varies according to each service partner and the type of services. To find out if a partner services are available for a certain product, check the product details section in our online shop. They'll be listed under «partner services». They can be added during in the payment section when you're ordering. If they're available, you can add them at the checkout.
Having parcels deposited at your front door
Should you not be at home at the time of delivery, Swiss Post may deposit the parcel in front of your door. If you don’t want this to happen, you can contact the post office by telephone or e-mail in advance (Phone: 0848 888 888, e-mail: email@example.com). The corresponding changes are then stored in the Swiss Post system.
Our delivery service is only available in Switzerland and Liechtenstein.
Please inspect the package carefully upon receipt and promptly report any damage.
Orders can be collected from various locations throughout Switzerland. For your own safety, we will ask you to provide proof of identity when collecting items that have already been paid for. Please note that products exceeding 35 kg are not available for collection.
Collection at a digitec store
Find all our stores and opening hours here.
Collection within the PickMup network
PickMup is the Migros Group’s free and convenient collection and returns service: you can collect or return online orders at your PickMup location of choice. You’ll be contacted as soon as your order is ready for collection. With this service, the Migros Group is combining its extensive store network with Switzerland’s largest online shops.