i-tec Triple Dock (USB-C, 2 Ports)

i-tec Triple Dock

USB-C, 2 Ports


Question about i-tec Triple Dock

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Maxxximus

3 years ago

Hello Community. I received this docking station today.... and my screen is not recognised via the HDMI port. The exact name of the USB-C port (it's an Asus Tuf Gaming A17 FA706II-H7097T) is (according to the manual): "USB 3.2 (Gen2) Type-C/DisplayPort combo port". It goes on to say: "... offers data transfer rates of up to 10 Gbit/s and is backwards compatible with USB 2.0. Connect an external display to your notebook PC via a USB Type-C adapter". Does this mean that this USB-C port cannot transfer video data? I find this very confusing and hard for a layman to understand! Thank you very much for your help.

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i-tec Support

3 years ago

Hello,

The laptop's USB-C port should support Video Transfer over USB-C (according to the manual on ASUS's website). So video outputs should work correctly.
Can you please contact our Technical support directly? Our e-mail address is support@itecproduct.com

Best Regards
i-tec Team