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Sony PlayStation Portal remote player
Questions about Sony PlayStation Portal remote player
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Have you received it? I also ordered on 27 November, at first I was supposed to receive it between 22 December and 3 January then once postponed for early January, then late January, then again postponed for Today, and now Today after a complaint message Galaxus tells me that my Portal Playstation will not be delivered before 2.3.2024 subject to a new delivery date. I am outraged. I could have got one through another seller so I really feel cheated.
Hello,
Our product managers are currently working hard to ensure that we can add this PlayStation Portal to the range this year, but at the moment we have no idea when the first batch might arrive. We apologise for this.
Unfortunately, due to delays within the logistics chain, we have to give delivery dates and stock levels without guarantee, but we always try to communicate realistic deadlines. Due to the exceptionally high demand, we are very reliant on our suppliers to be able to deliver to our customers as quickly as possible.
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I clarified it again with customer support. It really does come later in Switzerland than in the EU.
Former employee
2 years ago
Thank you for your advice.
It is true that we are still catching up, but this is certainly not in our interests, and we would also like to supply articles.
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We are very sorry for the delay. :(
If necessary, a cancellation of the order and a full refund are of course always possible: https://helpcenter.galaxus.ch/hc...
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Thank you very much for your feedback! I will be happy to pass this on to the relevant department.
If you place a new order today, it is unfortunately certain that the goods will not reach you before the holidays. We are very sorry about this.
To clarify the status of a pending order, please do not hesitate to contact our customer service department, which can be reached via the helpcenter.
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I thought the same thing, but they're for Playstation 5 :)
Former employee
1 year ago
We are delivering again and again, but we are still so far behind that it will certainly take us another 2 months to catch up, if not longer.
As soon as this happens, a delivery date will be visible on the product.
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Embarrassing from digitec. I would strongly recommend that you use prefixes at other stores. Digitec has proven more than once in the last 3-4 years that they can't handle prefixes correctly.
Thank you for your feedback, we have gladly forwarded this to the responsible department.
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Absolutely agree. It was the same for me until I made 3 complaints and suddenly the product was ready for collection the next day.
Digitec was always my first choice for online shopping. Now it's a disaster, especially when it comes to pre-orders. I will no longer place pre-orders on Digitec and I recommend it to everyone around me.
Former employee
2 years ago
This is quite common. Since our system is automated, it adjusts to the respective market price, if possible. The fact that this article has different suppliers also leads to fluctuations, as these have individual price changes
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I'm really sorry I didn't order from them...I'll know for next time!
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The information in the shop applies. If you have any questions about availability, our customer service team will be happy to help you directly.
https://helpcenter.digitec.ch/hc...
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According to my research, this should be possible, but there will probably be a lag. I have not tested it myself, but from experience such a constellation will cause lag. Perhaps someone has already used this constellation and can share their experience here as to how high the lag would be. We do not offer a test, the return regardless of whether new or "used return" will involve processing costs. Further details regarding the return can be found here: https://www.galaxus.ch/de...
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Activate Remote Play: On your PS5, go to Settings > System > Remote Play and select Enable Remote Play.
Sleep settings: Go to Settings > System > Power saving > Set sleep mode functions and enable Stay connected to the Internet and Enable powering on PS5 from network.
Connection: Ideally, connect your PS5 to the router via LAN cable for better stability; otherwise, use the 5 GHz Wi-Fi band and make sure both devices are on the same network.
Update: Make sure your PS5 has the latest system software.
Connection with hotspot (mobile) works perfectly
digitec
6 months ago
The party chat works via the device's built-in microphone, and you can also use a headset to communicate. The connection is made via Wi-Fi, as the device connects to the PS5 via your home network for remote play. This means you can talk to friends in Party Chat while playing via Wi-Fi.
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Hi wiiihiii unfortunately you can't use this device without a ps5 as it is only something like a streaming player.
Hope I could help you
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