Questions about i-tec Dual DP USB-C Power Delivery 4k Dock

mmschwab

4 years ago • purchased this product

purchased this product

Unfortunately, I can't help you. Mine completely gave up the ghost after a few months; the quality is obviously subterranean.

mclaren57

1 year ago

Is it possible to use this docking station without a power supply? I need it to connect the laptop to an additional screen

3 answers

3 years ago

I have a Matebook D14 2021 with USB-C and USB-A 3.2 Gen 1 as well as HDMI on the left side. On the right, only USB-A 2.0. I also have a 24" monitor that I currently have connected to the Matebook via HDMI. However, if I only need the laptop for simple tasks, I have to unplug everything again. Tedious. My wish would be to have the docking station permanently "mounted" and all cables nicely supplied. For more detailed work, I want to connect the Lap to the docking station. When the work is done, flap closed and off. Now I have the laptop on my lap and when I need to do a job where I need the big screen, I just want to attach it to the USB-C cable of the docking station. Is that possible?

stefan.keller

3 years ago • purchased this product

purchased this product

This device has 2x display ports... I have both my monitors connected to the device via display port, then the device with USB C on my laptop ... that works. But you are missing the corresponding sockets for your HDMi connections.

vera_2606

3 years ago

Is it compatible with my MacBook Air? I would like to connect it to two Dell displays with DP.

dmarguet

3 years ago • purchased this product

purchased this product

Hello, this is what it says on the manufacturer's website for this product: https://i-tec.pro/fr... The macOS operating system is not compatible with Multi Stream Transport (MST) video transmission technology and therefore, when connected to a macOS, the same image will be retransmitted on all connected monitors.

Solarlux4452

3 years ago

Hello There are different specifications. If I connect a power supply unit to this device, will it charge the connected laptop?

urschristen1975

3 years ago

Hello all I have two of these in use, so far everything is OK. However, the laptops (Dell Latitude 5420) are not charging. Can anyone help?

Strahmsimon

3 years ago • purchased this product

purchased this product

Yes, that's because there is no integrated power supply. Different price range... You can plug an existing external power supply unit directly into the laptop.

maxbalestra

3 years ago

Digitec hides the fact that the adapter is not included, when you buy the docking from itec, to force you to buy this adapter afterwards, and on top of that ours is already boxed and they give you dozens of weeks to wait and they refuse to refund you the docking and the adapter but only the adapter but one doesn't work without the other... Very bad service from Digitec and it's not the first time they treat us like that, if you buy here pray that there is no warranty problem because they send you on your way.

Former employee

3 years ago

The Community is made for claims concerning the ownership and use of the products. If you have any complaints, please contact customer service. Thank you in advance.

pluto700

3 years ago

Is the power supply included in the price or do I have to buy it separately?

Former employee

3 years ago

The power supply unit is not included.

omar.alattar

4 years ago

Hi, is it possible to run 2x monitors 1440p @144Hz with the C31DUALDPDOCKPD?

franz.zuercher

4 years ago

My docking station regularly (approx. 2x per working day) suddenly switches itself off for no reason. Does this also happen with others? I have already tested different power supplies, but nothing has changed.

5 answers

Fede N64

4 years ago

I have just received it and am confused. Can it be that it arrives without a charging cable? Do I actually have to buy another one here? And where can I find it?

segaiser

4 years ago • purchased this product

purchased this product

Yes, there is a version with and a version without a charging cable. In the referenced article it says "without power supply".

grueninger.randon

4 years ago

If my computer is plugged to its charger do I need a power supply for the docking station?

4 years ago

Helpful answer

No. Your Notebook will supply the docking station through USB-C, which supplies up to 15 Watt.

robin.frey

4 years ago

can you connect this part to the macbook and 2 external monitors ? greetings

segaiser

4 years ago • purchased this product

purchased this product

Helpful answer

Macbooks with the M1 chip "no". With this Apple has once again fooled its customers - only works with docking with DisplayLink the boxes >150€ - check the DisplayLink website.

4 years ago

I don't quite understand. How does the unit get power if it doesn't have a power supply?

Stardustone

4 years ago

The basic functionality is passed on from the notebook via USB-C, for which USB-C is easily sufficient. However, the notebook itself would then have to be connected to the power supply. If you buy the docking solution with the power supply unit, you can also charge the notebook via USB-C cable if it is equipped for this purpose, but not all notebooks can do this.

patrice.soom

4 years ago

Good evening, Is the 100W power supply included in the delivery or do you have to order an external power supply in addition? Thank you

danar.barzanji

4 years ago

I have MacBook Pro 2020 M1. I wanted to ask, would it be possible to connect two monitors with HDMI connectors with this adapter? Does it support DisplayLink technology? Thanks a lot!

rumen

4 years ago

This dock claims support for 4K screen resolution (3840 × 2160). According to one of the reviews below it is struggling with even lower resolution of 2560 x 1440 Pixels. I am wandering if this is due to a faulty unit. Does anyone else use this dock with 2560 x 1440 monitor(s)? Thank you in advance!

Former employee

4 years ago

Unfortunately we didn't test this product but in any case do not hesitate to contact us by email, to open a warranty case. https://helpcenter.digitec.ch/hc...

gattij

4 years ago

I bought this docking station, the power supply was not included in the box even though the description says 'The notebook or tablet power supply of up to 100 W is of course included'. Did I receive an incomplete product?

Former employee

4 years ago

This implies that charging is possible up to 100W, but the brand does not specify any information about a power cable being supplied, directly. I assume this is a translation error, and we are sorry. Please email us, if the cable should have been included then we can arrange for it to be sent to you. https://helpcenter.digitec.ch/hc...

gattij

4 years ago

Is it compatible with the HP Elitebook 830 G6 (can both display ports be used at the same time?)

Former employee

4 years ago

Yes, this docking station can work with your computer. It is also possible to use the two DisplayPort for displaying on external monitors.

kiwiartmedia

4 years ago

I am looking for a dock for this Lenovo Legion 5 (15.60 ", AMD Ryzen 7 4800H, 16 GB, 1000 GB). Can the I-TEC Dual DP USB-C Power Delivery 4k Dock (2 x DisplayPort, 100 W, USB C...) charge my laptop and connect all my peripherals (monitor, keyboard, mouse)?

hallo123

4 years ago

Can this docking station be used to run two 4K monitors at 60Hz on a Windows laptop with Thunderbolt 3? I find contradictory information in the specifications. Merci!

4 years ago

Helpful answer

Here's what you need to know: - This solution from i-tec uses USB-C DP-Alt mode (MST) technology. Thunderbolt does not bring any additional functionality. - To be able to operate 2 monitors at 4K@60Hz, DP 1.4 is required. - The DP version is defined by the iGPU (regardless of whether an additional graphics card is installed). - DP 1.4 is only supported from Intel 11th gen CPU (or corresponding AMD CPU) onwards.

4 years ago

I have a Dell Latitude 9240 and would like to use a dock (USB-C) to connect my two BenQ PD2500Q (resolution of 2560 x 1440 each). The laptop should also be charged. Is this dock suitable and which other (inexpensive) dock would you recommend?

i-tec Support

4 years ago

Hello, Yes, you should be able to connect 2 external monitors with 2560 x 1440 resolution without any problem. Best Regards i-tec Team

masteryogi

4 years ago

Can I simply connect the USB-C cable to a monitor as an alternative to the power supply?

Stardustone

4 years ago

The USB-C cable should actually be connected to the USB-C port of a notebook. Docking solutions are not actually intended for connection to a monitor; the hardware built into them is recognised by Windows 10 or 11, for example, and can be used. This does not work with a monitor, because it cannot load any drivers for it.

alekks

4 years ago

I use the docking station with an HP EliteBook x360 1030 G3 and two Eizo FlexScan S2202W monitors. The resolution on the monitors cannot be increased above 1024x768, the monitor always displays an error message "faulty signal". Does anyone have any good advice?

daniel.bucheli

4 years ago • purchased this product

purchased this product

Hello Alekks, I have an EliteBook 840 G7 and 2x HP 27mx monitors. I configure the display with Window's own tool. The resolution can be adjusted up to the maximum of 1920x1080. Maybe you need to update the display driver? Use cables without transition plugs!

4 years ago

Hi to you It's been working fine for me for over 6 months. The only thing is that I can't use the LAN port. The laptop recognises that a cable is plugged in, but has no access to the Internet. If I connect the cable directly to the laptop with a USB adapter, I have internet access. Does anyone have any idea why I can't access the internet via the docking station? Many thanks for your help and greetings

i-tec Support

4 years ago

Helpful answer

Hello, Can you please contact our Technical support? Our e-mail address is support@itecproduct.com Best Regards i-tec Team

lukas.haenni1989

4 years ago

Hello all, I have been using the docking station for a few weeks now. However, I have the problem that I keep losing the connection to my Logitech mouse. As soon as I plug the dongle back into the docking station, the connection is there for a short time and then gets lost again. Does anyone know this problem? Thanks & greetings Luke

mmschwab

4 years ago • purchased this product

purchased this product

In my case, the thing didn't work at all after a few weeks. The quality is obviously subterranean...

4 years ago

Does the dock work with an Intel Macbook, an HD monitor and an HD projector ?

daniel.bucheli

4 years ago • purchased this product

purchased this product

Have HP notebook, 2x HP monitor, keyboard and mouse, except the one with charger. Works perfectly.

5 years ago

Hello How long is the docking cable (USB-C), which is permanently installed on the HUB? Thanks

simon_vogel

5 years ago

1 m

tenshi0308

5 years ago

hi this dock can connect to monitor display in surface pro and surface laptop?

Philip_oh

5 years ago • purchased this product

purchased this product

Hi, Unfortunately I cannot confirm this as I am using it on a Lenovo Thinkpad. I suggest checking out the specifications on the i-TEC website to be sure. In theory the Surface pro has a USB-C port which the i-TEC can connect to but I read somewhere that the USB-C port on the Surface Pro is not standard which affects the power handling. i-TEC does have USB-C hubs that they say are specifically for the Surface pro but I could not confirm if this applies to the i-TEC dual DP hub as well

sunsun112

5 years ago

Does this product work with the new Macbook M1? I hope that with this dock and the DisplayLink update (driver) 2 external monitors can be operated. Has anyone here already made their experience?