This dock claims support for 4K screen resolution (3840 × 2160). According to one of the reviews below it is struggling with even lower resolution of 2560 x 1440 Pixels. I am wandering if this is due to a faulty unit. Does anyone else use this dock with 2560 x 1440 monitor(s)? Thank you in advance!

Question

This dock claims support for 4K screen resolution (3840 × 2160). According to one of the reviews below it is struggling with even lower resolution of 2560 x 1440 Pixels. I am wandering if this is due to a faulty unit. Does anyone else use this dock with 2560 x 1440 monitor(s)? Thank you in advance!

Answer

Unfortunately we didn't test this product but in any case do not hesitate to contact us by email, to open a warranty case. 

https://helpcenter.digitec.ch/hc/en-us/requests/new

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Question about i-tec Dual DP USB-C Power Delivery 4k Dock

This dock claims support for 4K screen resolution (3840 × 2160). According to one of the reviews below it is struggling with even lower resolution of 2560 x 1440 Pixels. I am wandering if this is due to a faulty unit. Does anyone else use this dock with 2560 x 1440 monitor(s)? Thank you in advance!