Questions about BRU Maker One

I was one of the first kickstarter backers for this product. I still have not received this product because they mismanage the entire process. After they lost all the money to bad management and design, they extorted people for more money making this product well over the price point. The machine does not function properly, has no spare parts available as of now and still does not have a proper functioning app as advertised. This company is trash and lies to its' customers. Stay away from them.

According to Galaxus' telephone information from the end of 2024, it is not possible to buy spare parts from them. Where can I get accessories in Switzerland? Filter, strainer insert, descaling hose, replacement brewing glass? In the Bru Shop you pay 15 euros shipping costs, which are added to the item price. Shipping is carried out by ups and the duty-free limit of CHF 62.00 does not seem to apply there. I had to pay customs clearance and fees of CHF 35.00 on top of the CHF 60.00 value of the goods (incl. shipping). I bought 1 water filter, 1 descaling hose and 1 tea strainer and ended up paying around CHF 95.00 for them! The pure product value was around CHF 45.00. I don't think that's right.

Dear Community! I also used the machine relatively early on. I paid about 150 Fr. via Indiegogo at the time. In the beginning, everything went really well. After a few months, I kept getting the error message "missing noozle", which I complained about several times. Unfortunately, I was unable to rectify the error, as the steps described by BRU did not lead to anything. Two days ago I wrote a bitter e-mail to the support team. Then came the message. They would make a meta version of the app available to me which could apparently solve the problem. I suspect that a defective sensor is the culprit here. Unfortunately, today the water flowed somewhere through the machine onto the kitchen worktop instead of into the cup. I have informed the support team, or whatever you can call them, because, as I was assured by e-mail, I have a two-year guarantee on it. The company address is somewhere in Zurich and I actually know the area quite well. I've asked for a replacement or free repair and we'll see what comes of it. Otherwise I'll contact the Beobachter or K-Tipp. I think the idea itself is great. But so often with projects like this, the workmanship is poor or even unusable, especially in the first series. I would therefore treat the machine with caution.

I would like to know what the dispensing times are in dispenser mode / hot water mode. For example, how long does the machine take to dispense 400 ml of water at 100 degrees or 200 ml at 80 degrees (other quantities/degrees are also welcome)? Thank you very much!

Are there spare parts for the machine? Which ones and where to get them? How long does a repair take?

Hello together After several tests, I have not yet been able to enjoy any tea. The machine only ever lets out cold water. Does anyone have a tip? P.S.: According to the operating instructions, the safety thermostat can be activated, but no success.

Am I right in assuming that if I brew 2 cups of tea, 350ml each, with a brewing time of 10 (for cowslip tea), I can't drink tea with my guests at the same time because I can only let out one cup at a time and it takes 10 minutes per cup because of the brewing time. Or asked the other way, how much is the max. amount that I can brew at once?