The customer service [1] can certainly help you with this question better than the community [2].
It may well be due to the weight (27.9 kg).
[1]
https://www.digitec.ch/de...
[2] "Questions, answers and discussions should explicitly refer to the products and their function. General questions about your own orders, delivery times or prices should be asked directly to our customer service."
https://www.digitec.ch/de...
