jmlopez4 years ago000Hello, I have always used the device with ONE SIM in 4G but now I use it with 2 SIMs. I have read the manual (page 6) and it says "If you occupy both slots however, the card in slot 2 is limited to UMTS/GSM (3G/2G)." However SIM2 is limited to 2G, impossible to select 3G. The phone automatically switches SIM1 to 4G (with the possibility to change 2G/3G/4G) but if I switch my SIM1 to 3G the access of SIM2 is still blocked in 2G (the manual choice is greyed out and limited to 2G). I have reversed the SIMs and the result is the same. My 2 operators are SWISSCOM with 4G access for both. Thanks in advance.Show in original language (French)1 answer
jmlopez4 years ago000Hello, My phone has been running Android 5.1 since I bought it and every time I look for a system update it tells me it's up to date... However in the manual it says Android 7. How do I update my device? Since the purchase no update has been detected, it is still considered as "up to date". The device is still under warranty. Thank you in advance.Show in original language (French)1 answer
cocoseb5 years ago000Hello Do you need a Google account or something to make this phone work. My aunt who is 80 and has no email would have the use of a phone, with What's app, but nothing more. ThanksShow in original language (French)1 answer
lamyae.jafari5 years ago000Does this model support other languages (especially Arabic)?Show in original language (French)1 answer
tamara.geneva5 years ago000Hello. We would like to buy this phone but is it possible to order it and have it delivered to your shop in Geneva to see it and decide if it is suitable for us please? Thank youShow in original language (French)1 answer
Anonymous5 years ago000For the elderly who will be using Switel eSmart M2, is there a compatible shockproof case? I ordered this model for our 80 year old neighbour...Show in original language (French)1 answer
