It is very unfortunate to hear, that you have made such a bad experience with this product. If you want, you can create a product review on this page to share your knowledge with a broader audience.
In my experience, the coffee grounds can sometimes be a little soggy. But it could just as well be that something is 'reddening' due to the high pressure involved. I would keep an eye on it and, unfortunately, send it in for repair if necessary.
Hello,
If the problem persists even after following Koenig's troubleshooting, we invite you to register the warranty case on the site via your customer area. If necessary, we will be happy to help: https://www.galaxus.ch/help
Good morning,
We regret that you are experiencing problems with an item purchased from us and, if you have not already done so, please register your warranty case via your customer area.
The quantity of coffee beans cannot be adjusted directly, as the bean container has a fixed capacity of 150 g. However, you can programme the amount of coffee that is prepared, from 25 ml to 250 ml.
Unfortunately, this coffee machine is total rubbish. Sometimes cold coffee, sometimes more water than coffee. To anyone who wants to buy it: "Hands off!"