Questions about i-tec C31tripledockpdch

Possibly too little voltage. Depending on the HP device. Compare how many watts the power supply can deliver with what is written on your docking station.

This one is the USB-C variant. The variant you linked has Thunderbolt 3.

Hello, Can you please contact our Technical support? support@itecproduct.com We can send you a replacement cable. But basically you need a cable that does support Data Transfer; Video Transfer and PowerDelivery Best Regards i-tec Team

Hello, Please note that PowerDelivery (Charing over USB-C) is an optional function of the USB-C port - it depends on the laptop manufacturer if they would enable this. I have checked the manual to the laptop and Dell does not mention that PowerDelivery is supported. Best Regards i-tec team

Hallo.Power delivery: 85W

Hello, On/Off button can only turn the docking station. But Dell has a setting called /Power on AC" in BIOS - when this option is enabled, the laptop will turn on automatically if laptops will start receiving power. So if you would turn on the docking station, the docking station would start charging your laptop and the laptop would turn on automatically. Best Regards i-tec Team

To rule out a fault with the docking station, I would test the docking station on another device. A look in the device manager can reveal possible (driver) problems. When testing the speed, wifi should always be deactivated. How do you test the speed?

Thank you.

Should also work with the X13. Need this dock with a Levono L490. Works with 2* 24" monitors & internal display, without problems. Just connect the USB-C cable and everything (network, screen, keyboard, mouse and the battery is charged) is connected. The only limitation with the L490 is the resolution of max. 1920*1080, but this is up to the Intel GPU. If one monitor is operated with 1920*1200 or higher, the other 2 monitors can only be operated with XGA.

Hello, Unfortunately, it is not possible to have 3 external monitors at 2560x1440 resolution with your laptops. In order for that to be possible, the laptop's GPU must support DisplayPort 1.4 with DSC. And unfortunately, Intel GPU does not support it yet. But we have another docking station - CATRIPLE4KDOCKPD - that is a combination of 2 different technologies and you'll be able to use this docking station with 3 external monitors at 2560x1440 resolution with Lenovo T580. In order for HDMI output to work, the laptop's USB-C port must support native Video Transfer over USB-C (either USB-C DisplayPort Alternate Mode or Thunderbolt3) - Lenovo T580 meets these requirements. I do not know about Dell XPS13 as I would need the exact type. If you would have more questions, please do not hesitate to contact our technical support: support@itecproduct.com Best regards i-tec Team

Hello, I apologise for the inconvenience. For the video outputs to work, the laptop's USB-C port must support either the alternative USB-C DisplayPort mode or Thunderbolt3 (native video transfer via USB-C). I check the manual for your laptop and they don't mention support for either of these modes. So unfortunately it looks like the laptop does not meet the requirements. If you were looking for CADUAL4KDOCK, this docking station would be the best for you - but it is based on DisplayLink technology and these docking stations are mainly for office work. If you have any further questions, please contact our technical support: support@itecproduct.com Kind regards i-tec team ------------------------------ Hello, I am sorry for the inconvenience. In order for video outputs to work, the laptop's USB-C port must support either USB-C DisplayPort Alternate Mode or Thunderbolt3 (Native Video Transfer over USB-C). I check the manual to your laptop and they do not mention support for either of these modes. So it, unfortunately, looks like the laptop does not meet requirements. If you would search for CADUAL4KDOCK, then this docking station would be the best for you - but it is based on DisplayLink technology and these docking stations are mostly for office work. If you would have more questions, please contact our Technical support: support@itecproduct.com Best Regards i-tec Team

Hello, Can you please let me know which Dell XPS15 you have? Dell XPS are usually compatible but I would need an exact type to give you accurate information. You can inform me here or contact our technical support directly: support@itecproduct.com Kind regards tec team ------------------------- Hello, Can you please let me know what Dell XPS15 do you have? Dell XPS are usually compatible, but I would need an exact type to tell you precise information. You can let me know here, or you can contact our Technical support directly: support@itecproduct.com Best Regards i-tec Team

Hallo, Ja, Ihr Laptop ist mit dieser Dockingstation kompatibel. Wenn Sie weitere Fragen haben, lassen Sie es mich bitte hier wissen oder wenden Sie sich direkt an unseren technischen Support: support@itecproduct.com Freundliche Grüße i-tec Team --------------- Hello, Yes, your laptop is compatible with this docking station. If you have more questions, please let me know either here, or you can contact our Technical support directly: support@itecproduct.com Best Regards i-tec Team

Hello, I'm sorry for the late reply. Unfortunately not, the docking station does not support 10-bit colours. Kind regards i-tec team ------------------------- Hello, I am sorry for the late answer. Unfortunately not, the docking station does not support 10-bit colours. Best regards i-tec Team

----------------------- Hello, No, it is not possible to use this docking station if the laptop does not have USB-C (that supports DP Alternate Mode) or Thunderbolt3 ports - video outputs would not work. If you would connect the docking station to USB-A (USB 3.0) port via USB-C to USB-A cable/adapter, only USB, LAN, and audio would work. But you could buy a graphical adapter to USB-A (USB 3.0) port and that you could connect to the docking station (or directly to laptop). And you could connect the docking station to the older laptop with USB-C to USB-A cable/adapter. Could you please contact our Technical support directly? Our e-mail address is support@itecproduct.com Best regards i-tec Team

You can contact support, they are super fast. I got an answer within minutes on Sunday. My problem was that my notebook only supports DP1.2 (Intel UHD620), so the bandwidth was "only" enough for 2560x1440 once, the other 27" monitor only went up to 2048x1080. DP1.4 is needed for three monitors.

Hello, Regarding 4K / 60Hz - for this resolution to be available, the laptop's GPU must support the DisplayPort 1.4 standard - I expect both Surface and HP laptops to support this. However, the MacBook Pro 13 "should only be supported if the MacBook has an AMD GPU. The Intel GPU only supports DisplayPort 1.2 - and limits the resolution to 4K / 30Hz. Regarding the DP not having a signal. Can you please contact our technical support? Would it be possible to send pictures of how everything is connected? Will DP work if you are using a Surface or HP laptop? Our email address is support@itecproduct.com Kind regards i-tec team ----------------------------- Hello, Regarding the 4K/60Hz - in order for this resolution to be available, the laptop's GPU has to support DisplayPort 1.4 standard - I expect that Surface and HP laptops both support it. But MacBook Pro 13" should be able to support it only if the MacBook has AMD GPU. Intel's GPU only supports DisplayPort 1.2 - and it limits the resolution do 4K/30Hz. Intel released new GPUs last autumn/fall and only the latest Intel GPU support DP 1.4 standard. Regarding the DP not have a signal. Can you please contact our Technical support? WOuld it be possible to send pictures of how everything is connected? Does DP work when you use a Surface or HP laptop? Our e-mail address is support@itecproduct.com Best regards i-tec Team

Hello, This depends on the type of USB-to-HDMI adapter. If you want to use a USB-C adapter, these adapters will not work. For them to work, USB-C must support either the alternative USB-C DisplayPort mode. Due to USB-C technology, USB-C ports cannot support the alternative USB-C DisplayPort mode. However, you can use USB-to-HDMI adapters based on DisplayLink technology - these adapters would work. Please search Digitec for U3DUAL4KHDMI, U3HDMI4K and USB3HDMI. Kind regards i-tec team ----------------------- Hello, It depends on the type of USB-to-HDMI adapter. If you would want to use USB-C adapter, then these adapters would not work - in order for them to work, USB-C must either support USB-C DisplayPort Alternate Mode. And because of USB-C technology, USB-C connectors cannot support USB-C DisplayPort Alternate Mode. But you may use USB-to-HDMI adapters based on DisplayLink technology - these adapters would work. Please search Digitec for U3DUAL4KHDMI, U3HDMI4K, and USB3HDMI. Best regards i-tec Team

My MacBook Pro 13" 2019 runs fine with it. The monitor is connected via Displayport, the keyboard via USB and the TimeMachine backup is also connected to it. What I like is that the monitor and TimeMachine only switch on when the docking station is switched on manually. The MacBook is also only charged then.

Hello Txaalloo The dock does not support Apple's own protocol, so you would get the same picture on all screens. Search for a docking for Apple devices.

I have a similar problem: the docking only manages to display the image correctly on one WQHD monitor instead of both. By way of comparison, the HP Universal Dock (art. no. 7948748) with the same cables manages it without any problems. Does anyone here know more?

According to my information, a CH plug is included.

We asked for the specifications to be changed.

Hallo, Die Dockingstation basiert von Haus aus auf USB-C. Es ist eine Thunderbolt3-kompatible Dockingstation. Wenn Sie eine ähnliche Thunderbolt3-Dockingstation wünschen, überprüfen Sie bitte TB3CDUALDPDOCKPD. Wenn Sie weitere Fragen haben, wenden Sie sich bitte an unseren technischen Support: support@itecproduct.com Freundliche Grüße i-tec Team ------------------------------------ Hello, The docking station is natively based on USB-C. It is a Thunderbolt3 compatible docking station. If you would like a similar Thunderbolt3 docking station, please check TB3CDUALDPDOCKPD. If you have more questions, please let know our Technical support: support@itecproduct.com Best regards i-tec Team