According to our information, this is an original cable. In this case, please contact our customer service directly so that the problem can be checked and you can be helped accordingly.
https://helpcenter.galaxus.ch/hc/de
Hi severin, I would recommend either the RAVPower (https://www.digitec.ch/de/s1/product/ravpower-carbon-c-a-c-180m-usb-kabel-6361516) or the OnePlus (https://www.digitec.ch/de/s1/product/oneplus-dash-a-c-150m-usb-kabel-6530345). Kind regards Fabio