petercerno

il y a 7 ans •
a acheté ce produit

+2

3

1

Disappointed

The quality of the sound is good and the design of this product is appealing. My setup is simple: I have it connected to my Android TV via HDMI / ARC. I encounter the following issues quite often (at least one issue per week, and every issue requires restarting the device):
- Sometimes it freezes completely (i.e. it does not react to the remote control).
- When watching Netflix, sometimes it does not load the movie (it stops at 25%).
- Sometimes it forgets my login to Netflix, and I have to re-enter the password (which takes a lot of time).
- Sometimes the sound is emitted both from TV and audio system.
- Sometimes it does not emit any sound at all.
The following issue happens almost every single time:
- When streaming to TV (via Chromecast), the sound (audio system) stops working after a while. To fix it, I need to restart it (or sometimes even unplug it from electricity), but this is always only a short-term solution. Not sure if this is a problem of the TV (or Chromecast), but the TV sound works perfectly fine when the audio system is turned off. I managed to overcome this problem by connecting it via optical audio cable.

UPDATE: After some time it got even worse. Now I can no longer connect to it. I have registered warranty and sent it for repair. The official service center is Sertronics AG. Try to google "Sertronics AG" and you will find out that most reviews are extremely bad for this company. After waiting 2 weeks they did not fix the issue, and sent me back non-functional product. In addition, I can no longer attach the optical cable, as they broke that connector probably during the repair. Now I need to send it back again. plus