Unfortunately I can't get the scanner function to work, printing works. Canon support says it's probably the router. I have a Mac and have already checked the route settings via the interface but to no avail. Does anyone have the same problem?

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Question about Canon Pixma Mg3650

Unfortunately I can't get the scanner function to work, printing works. Canon support says it's probably the router. I have a Mac and have already checked the route settings via the interface but to no avail. Does anyone have the same problem?