Supposed to arrive today for collection. No pick-up certificate, nothing. I called several times and every employee told me something different. One says it's coming today, another says it's coming in January, the next says it's coming tomorrow and so on.
I know "delivery problems from apple" is all well and good, but you should know what you're talking about and have your shop under control.
According to the comments, everyone is told something different anyway.

Question

Supposed to arrive today for collection. No pick-up certificate, nothing. I called several times and every employee told me something different. One says it's coming today, another says it's coming in January, the next says it's coming tomorrow and so on. 
I know "delivery problems from apple" is all well and good, but you should know what you're talking about and have your shop under control. 
According to the comments, everyone is told something different anyway.

Answer

Unfortunately, we have to state our delivery dates in the webshop without guarantee. Especially for those products that are not available from our own central warehouse and/or are shipped directly by suppliers, we are heavily dependent on the information provided by our many national and international suppliers. They have the possibility to update delivery dates independently, so that the information given is always up to date without any loss of time. This means that it can change quickly at short notice and also individually for articles that are in demand.

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