Samsung Galaxy Buds+
11 h, Wireless
Question about Samsung Galaxy Buds+
Only the left headphone works for me after the first charging. The right one was not charged at all and does not work. Does anyone have a tip on how I can solve the problem? Merci and greetings
Samsung Electronics GmbH
Hello tamara_angele,
we recommend that you reset your Galaxy Buds+ once. Please back up your personal data beforehand in the Galaxy Wearable app: "Start > Account and backup > Backup and restore". Please perform the reset on the Watch under "Settings > General > Reset". Then pair the Watch with your smartphone again and restore the saved settings in the process.
If the problem persists, please contact our colleagues in technical support. They can be reached at 06196 77 555 77.
Best regards from Schwalbach,
Your Samsung Service Team
Hello, check if there is a light on during charging. Then check whether the headphones are correctly positioned in the box. They each have 2 contact points that must be correctly positioned in the box. I assume that only one is properly charged. Delete the connection with the phone and reconnect it with the Bluetooth. I had no problems with this, otherwise do a Google search.... Greetings