I ordered one of your products because I wanted to copy my PS4 backup to the external hard drive in case of a bug or error (since I had to reset my console three months ago, which forced me to restart a game from the beginning). Now I'm unpleasantly surprised that I can't transfer my PS4 backup. Indeed, I am only offered to transfer the content of the game itself to the "extended storage", but not my savegame which I am only offered to "delete" or not.

Could I have an explanation for this?

Question

I ordered one of your products because I wanted to copy my PS4 backup to the external hard drive in case of a bug or error (since I had to reset my console three months ago, which forced me to restart a game from the beginning). Now I'm unpleasantly surprised that I can't transfer my PS4 backup. Indeed, I am only offered to transfer the content of the game itself to the "extended storage", but not my savegame which I am only offered to "delete" or not.

Could I have an explanation for this?

Answer

Digitec is not responsible for the internal operation or malfunction of the PS4.
Try putting the default save on the external drive.
Go back into the game and make a new backup.
Otherwise see the official PS4 documentation
https://manuals.playstation.net/document/fr/ps4/basic/extendedstorage.html#:~:text=You%20can%20d%C3%A9place%20applications,Param%C3%A8tres)%20%3E%20%5BStorage%5D.&text=S%C3%A9select%20storage%20o%C3%B9%20se,%2C%20then%20s%C3%A9select%20%5BApplications%5D.

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