CHF471.76
KitchenAid Artisan KSM175
300 W
Question about KitchenAid Artisan KSM175
I bought a KitchenAid food processor in June 2023. I'm very happy with it, except that a wire on the whisk has come loose at one end. If I report a faulty item to Galaxus, it says that you have to return the item in its original box, with all the accessories. However, I think it's a bit much to return the whole robot when only the whisk is faulty. That's an awful lot of weight to carry around. All you'd have to do is re-solder the wire. I'd have done it myself if I had a soldering set. Is it possible to return only the whisk for repair?
You can contact our customer service department to check whether an alternative is possible but, in general, we base ourselves on the guarantee conditions of the various manufacturers, who usually ask for the complete item to be returned, even if it is obvious that the problem is with a specific part : https://helpcenter.galaxus.ch/hc...