1. 🔧 Reset and re-pair the headset - Sony recommends the following for sound problems: "Reset + Re-pair" - Press and hold both earbuds for 10 seconds → Delete pairing. - Then pair again with the smartphone.
2. 🎚️ Deactivate "Speak-to-Chat" and adaptive noise control - Open the Sony Headphones Connect app - Deactivate: "Speak-to-Chat" "Adaptive noise control" "Optimisation on movement"
3. 🌀 Activate wind noise reduction - In the app: → "Sound" > "Wind noise reduction" → ON
This switches off the external microphones in a more targeted manner.
4. 📶 Set the Bluetooth codec to "Priority on Connection Quality" - In the app under "Bluetooth connection" → Prioritise connection quality - Not: "Prioritise on sound quality" - this leads to instability during phone calls.
5. 📲 Try with only one earbud - Use only one (e.g. on the right) - Sony then prioritises a single microphone with "Beamforming".
6. 🔄 Update the firmware - The latest version (e.g. 2.0.2 or higher, version 2024/2025) improves microphone logic during phone calls. - Check in the Sony Headphones app under "System" > "Firmware".
Rocksresort Laax: win a stay for 4 people
Get involved in the Community and win!
We're giving away a voucher for Rocksresort Laax: 2 nights in a family flat for 4 people.
