1. ๐ง Reset and re-pair the headset - Sony recommends the following for sound problems: "Reset + Re-pair" - Press and hold both earbuds for 10 seconds โ Delete pairing. - Then pair again with the smartphone.
2. ๐๏ธ Deactivate "Speak-to-Chat" and adaptive noise control - Open the Sony Headphones Connect app - Deactivate: "Speak-to-Chat" "Adaptive noise control" "Optimisation on movement"
3. ๐ Activate wind noise reduction - In the app: โ "Sound" > "Wind noise reduction" โ ON
This switches off the external microphones in a more targeted manner.
4. ๐ถ Set the Bluetooth codec to "Priority on Connection Quality" - In the app under "Bluetooth connection" โ Prioritise connection quality - Not: "Prioritise on sound quality" - this leads to instability during phone calls.
5. ๐ฒ Try with only one earbud - Use only one (e.g. on the right) - Sony then prioritises a single microphone with "Beamforming".
6. ๐ Update the firmware - The latest version (e.g. 2.0.2 or higher, version 2024/2025) improves microphone logic during phone calls. - Check in the Sony Headphones app under "System" > "Firmware".
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