Question about Tefal 45-in-1 multicooker rice cooker (RK8121)

1 year ago

Hello, we have received a multicooker, but why has the original Tefal packaging been opened? There is also a REF code on the packaging. Is this refurbished? I have bought a new product. How can a new product be opened?

1 year ago

Please report your situation to our customer service so that they can check your order and provide you with information about the product you have received. https://www.galaxus.ch/help

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Question about Tefal 45-in-1 multicooker rice cooker (RK8121)

Hello, we have received a multicooker, but why has the original Tefal packaging been opened? There is also a REF code on the packaging. Is this refurbished? I have bought a new product. How can a new product be opened?