It seems to be an error that occurs from time to time. There is this reset instruction posted on the internet, which I think is hokum: "" With the printer on, unplug the power cord from the printer and let it sit for 60 seconds. With the printer off, press the power button 5 times. After 60 seconds, plug the power cord back in and turn the printer on. "" The only thing you can do is unplug the power, wait 1 min and plug it back in.... Otherwise, only warranty replacement will help.