Hello Together
Thank you all for your active participation in our community. We have now been able to investigate this issue further and would first and foremost like to formally apologise for this inconvenience.
Unfortunately, several factors came together during this delivery which prevented a punctual delivery on the release.
- Due to an error on our part, the games were held back by our system. Unfortunately, this was noticed too late and thus the first delays occurred.
- The games were sent by letter post, as we consider this to be the ecologically better way of sending smaller products. Unfortunately, it can happen that delivery by letter post is delayed by the post office.
- We currently have a backlog in our warehouse, which is why there may be delays with individual orders.
- In addition, CH Post experienced technical problems in their distribution centres last week and this week. This has also led to delays.
- Regarding the price adjustment as well as the delayed delivery, you are all welcome to contact our customer service, which is informed about this case and will offer you a solution.
We thank you for all your feedback. Thanks to such feedback, we can see where we still have room for improvement and where we need to focus on in the future.
Hello everyone,
We would like to thank you all for your active involvement in our community. We have now been able to investigate this problem in more detail and we are really sorry about all the inconvenience.
Unfortunately, several factors have come together in this delivery that have prevented a punctual delivery of the release.
- Due to a mistake on our behalf, the games were retained by our system. Unfortunately, this was noticed too late and therefore it already came to first delays.
- The games were sent by letter, as we consider this to be a better ecologically shipping method for smaller products. Unfortunately, it can happen that delivery by letter is slowed down by the post.
- At the moment we have a backlog in our warehouse, which can lead to delays in individual orders.
- In addition, CH Post reported technical problems in its distribution centres last week and this week. This also led to delays.
- Concerning the price adjustment as well as the delayed delivery, you are all welcome to contact our customer service, which is informed about this case and will offer you a solution.
Thank you for all your feedback. Thanks for all your comments, we can now see which processes have room for improvement and where we need to work better in future.
Rocksresort Laax: win a stay for 4 people
Get involved in the Community and win!
We're giving away a voucher for Rocksresort Laax: 2 nights in a family flat for 4 people.
