For a few days now, my scanner has been displaying the error "An error has occurred with the ISIS driver. [Error:80FD1393] I'm running Windows 10. I've already uninstalled and reinstalled the software twice, but nothing works. I saw that there was a recent anomaly with Windows 11 but the resolution help mentioned doesn't work for me. My latest version of Windows dates from 02/06/2024. I used my scanner last September and had no problems at the time. How can I solve this problem? Thank you in advance for your reply.
Hello Playmosirène There is no driver for Windows 11 yet. However, you can use the driver for Windows 10. I am using version 4.5.3123.329 (CaptureOnTouch V4 Pro). The reinstallation has worked for me. Since then it works again. But it is important to remove "Canon driver for P-208II" and "CaptureOnTouch". Unplug your scanner, restart the PC and start the installation of the scanner all over again without plugging in the scanner. First install "Canon driver for P-208II" and then "CaptureOnTouch". Before plugging in the scanner, check that the "Auto Start" switch is set to Off and then connect the scanner. After that it should work again as usual. If it does not work, there is another possibility. Set the "Auto Start" switch to ON. The scanner will then register itself as an external hard disc on a drive when plugged in. The "CaptureOnTouch" programme is on there, you can use this. If this does not work either, try using a different USB cable. Greetings Marcel
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