Questions about Trisa Robo Clean App Control

Unfortunately I could not find the brush on our website, but you can contact customer service for this. A request will be made to the supplier :) https://helpcenter.galaxus.ch/hc/fr/requests/new

I would check the manual for a reset function and possibly also perform this function in the app. It could be that the battery is not fully charged. Unfortunately, lesser-known hoover robots are not always easy, i.e. there are hardly any people who own one. But I would give it a try. If nothing works, then I would return the device and I would then recommend buying a model from Dreame, Roborock or Xiaomi, they usually have good support and are widely available. For example, one of these, it has 89 5-star reviews and they are really very good: Dreame F9

Good morning Sushi Bunny Thank you for your enquiry. The Robot Vacuum Cleaner can drive over door thresholds with elevations of 3cm without any problems. We wish you a wonderful day. Kind regards from Triengen Your Trisa Electronics Team

Hello Anditimy Thank you for the request. On the underside there are the side brushes and between the two wheels there is the brush. Of course, there is also the floor sensor right at the front. The battery and the filter are also located on the underside. Have a happy day The Trisa Electronics Team