Hello,
no, unfortunately you can't switch. You can make phone calls but you have no Internet with 5g. I recently had a watch with my grandchildren and have now taken out another contract.
I hope I could help you.
I had the same problem.
Check the sound settings to see if you have also set the sound for the games (hamster)... it was off for me and now it works again.
LG
According to my research, the TCL MOVETIME Family Watch MT40X supports voice calls via a physical nano-SIM card and is 4G-enabled. However, explicit support for VoLTE is not documented by TCL. Therefore, we cannot confirm that voice calls will work via VoLTE.
If the watch does not charge at all and cannot be turned on even after charging for at least 30 minutes and holding the power button for 15 seconds, it may be defective.
Yes, a nano-SIM card is necessary to set up and use the watch, including for location. The manual also states that a voice and data plan is required.
Regarding 3G/4G/5G, the watch supports 2G, 3G, and 4G, but not 5G.
However, I cannot confirm that it will function correctly after the end of 3G without VoLTE: available sources indicate that this depends on VoLTE support, which is not clearly confirmed here.
In practice:
- location: yes, with nano-SIM and active network services
- 3G and 4G: yes, supported
- 5G: no, not supported
- calls after 3G shutdown: uncertain without explicit VoLTE confirmation
The fact that the TCL MT40X suddenly switches off even though the battery is full can usually be due to an incorrect battery level, a SIM/network problem or a software error. Rarely is there a battery or hardware defect.
A nano-SIM with a mobile subscription is required (the SIM card is not included with the watch). The price varies depending on the chosen operator. You can find our offers here: https://abos.galaxus.ch/
To pair the watch, download the TCL Connect app on your compatible Android or iOS phone. Scan the QR code on the watch screen after inserting an active SIM card and ensuring internet connection. The watch pairs with one phone at a time; multiple family members can then be added via the app. If previously paired, factory reset the watch first by following app instructions or manual steps.
The MOVETIME Family Watch MT40X can be paired with one phone at a time using the TCL Connect app. However, multiple family members can be added to the watch's contact list, allowing both parents to receive notifications and interact with the watch indirectly through the app's features. For direct simultaneous pairing with two phones, this functionality is not supported.
According to our information, this watch is indeed a smartwatch with 4G functionality. I would recommend that you test the functionality in the new year and, if necessary, find a solution with Swisscom if it actually no longer works.
The watch is compatible with the iPhone as it specifies iOS as the supported operating system. It can be used with the associated TCLMOVE app on iOS devices to control functions such as location tracking, calls and messages.
The TCL Movetime Family Watch MT40X is an older model with simpler features and probably a slightly longer battery life, as it uses less power-intensive functions. The newer models such as the MT42X or MT46X, on the other hand, have more features, such as 4G connectivity, GPS and a more modern app, but this can shorten the battery life with intensive use. While the MT40X is lighter and offers slightly fewer features, the newer versions usually have the same display size but are slightly heavier and more feature-rich thanks to additional hardware. They are therefore not identical, but differ primarily in terms of connectivity and smart features as well as battery behaviour.