Switel eSmart M2 (8 GB, Black, 5", Hybrid Dual SIM, 8 Mpx, 4G)

Switel eSmart M2

8 GB, Black, 5", Hybrid Dual SIM, 8 Mpx, 4G

Questions about Switel eSmart M2

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jmlopez

4 years ago

Hello, I have always used the device with ONE SIM in 4G but now I use it with 2 SIMs. I have read the manual (page 6) and it says "If you occupy both slots however, the card in slot 2 is limited to UMTS/GSM (3G/2G)." However SIM2 is limited to 2G, impossible to select 3G. The phone automatically switches SIM1 to 4G (with the possibility to change 2G/3G/4G) but if I switch my SIM1 to 3G the access of SIM2 is still blocked in 2G (the manual choice is greyed out and limited to 2G). I have reversed the SIMs and the result is the same. My 2 operators are SWISSCOM with 4G access for both. Thanks in advance.

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Malko Però

4 years ago

I think you do have a problem with the phone or it is due to the Android version not being up to date. I would advise you to do the reset try to update and see if that solves your problems. If not, you will have to go through the warranty, you can register your request from your account and send the phone back directly or bring it to one of our branches.

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jmlopez

4 years ago

Hello, My phone has been running Android 5.1 since I bought it and every time I look for a system update it tells me it's up to date... However in the manual it says Android 7. How do I update my device? Since the purchase no update has been detected, it is still considered as "up to date". The device is still under warranty. Thank you in advance.

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Malko Però

4 years ago

If you can't update it from the settings then there may be a problem with the phone itself. I don't know about this brand but generally all phones give the option to do a hard reset, this could potentially solve this problem. Usually this option is found in the advanced settings. https://support.google.com/android/answer/6088915?hl=fr