Questions about i-tec Dualdock

Drivers must be installed for all features of the dock. For all operating systems. For Linux and more precisely Ubuntu there is one here: https://www.displaylink.com/downloads/ubuntu This driver could also be adapted for other Linux distros, but it is a bit complicated. This also changes the firmware of the dock. I don't know if this can be undone. Without drivers installed, there are certain basic functions of USB, I think. Under macOS, older monitors may not work with the dock's DisplayPort, e.g. Asus 4k ROG. I would first test with the macOS/Win driver installation whether the monitor setup works as desired. And then fiddle with the DL Linux driver.

This stands for Power Delivery. This means that the notebook can also be charged via the USB-C interface.

USB interfaces are brand-independent. Do it.

Good evening, M, I have been using an i-tec Dualdoc myself for 3 years. Based on my experience, I have bought two more for my colleagues. With the first notebook connected (Lenovo X1-G3) there were sometimes delays when switching from the notebook screen to "the big one". Since December 22, I have had a Thinkpad P15v Gen 3, which runs perfectly. Neither I nor my co-workers have missed a driver: simply Plug & Play! ;-)

No problem. I don't know which surface I have, but they are almost all the same anyway. I'm very happy with the docking station. One cable in, everything works!

Hello, Unfortunately, the DisplayLink app does not support clamshell mode when the MacBook uses an Intel CPU (with macOS 11). Unfortunately, this behaviour is the same for any docking station based on DisplayLink technology. If you have a MacBook with an M1 chip, then the clamshell mode should work without any problems. With kind regards i-tec team ------------------------------ Hello, Unfortunately, the DisplayLink app does not support Clamshell mode if the MacBook uses Intel CPU (with macOS 11) at this moment. Unfortunately, this behavior is the same for any docking station that is based on DisplayLink technology. If you have a MacBook with an M1 chip, then the Clamshell mode should work without any problem. Best regards i-tec Team

In the meantime, the prices have been adjusted to each other.

Hello, Yes, this docking station does support 2 external monitors on your MacBook Air. And the laptop will also be charged by the docking station. Best Regards i-tec Team

Please contact customer service with a photo of what you have received, and we will do what is necessary as soon as possible. Thank you in advance: https://helpcenter.digitec.ch/hc/fr / E-mail: https://helpcenter.digitec.ch/hc/fr/requests/new

Hello, I have checked the manual for this laptop and it looks like one of the USB-C can charge the laptop but at the same time this port support just USB 2.0 speeds. The second USB-C port support Thunderbolt3 standard, but does not support PowerDelivery (Charing over USB-C). You can use this docking station - if you would connect it to the Charging USB-C port, everything would work, but transfer speeds would be at USB 2.0 speeds - if you would use FullHD monitors, then that should be OK, but if you would connect an external HDD/SDD, then transfer speed would be limited to USB 2.0 (around 40MB/s) because of it. If it were up to me, I would be rather using a separate USB-C charger that would be connected to the Charging USB-C port. And docking station to the second USB-C/TB3 port. If you contact our technical support we could recommend you some options. Our e-mail address is support@itecproduct.com Best regards i-tec Team

Yes, it should work because the power supply is very slim, approx. 2.5 cm wide - 6 cm long and 4 cm high. In my case, it works without any problems on a conventional power strip, and does not cover any secondary sockets. LG

Hello Andrea I checked the user manual of the laptop online. Bad news. Your laptop doesn't seem to support this charging function. This is sometimes the case with older devices. Please see here; https://images-eu.ssl-images-amazon.com/images/I/B10PmyNGbqS.pdf - page 6, item 7 - output only. You have to connect it separately to the power cable. The video output for external monitors and the control of mouse and keyboard via the USB-C port should work. FG Robert

Hello, Yes, your laptop is compatible with the docking station. However, your laptop does not support PowerDelivery (charging via USB-C), so the docking station cannot charge your laptop (no docking station can charge your laptop). If you have any further questions or problems, please contact our technical support directly: support@itecproduct.com Kind regards i-tec team ------------------------ Hello, Yes, your laptop is compatible with the docking station. However, your laptop does not support PowerDelivery (charging via USB-C), so the docking station cannot charge your laptop (no docking station can charge your laptop). If you have any further questions or problems, please contact our technical support directly: support@itecproduct.com Kind regards i-tec team

Hello, Yes, your MacBook will charge. However, note that this docking station can deliver up to 65W. If your MacBook requires 85W or 96W of power, I would recommend a similar docking station - CADUAL4KDOCKPD - it can deliver 85W of power. Both docking stations can display an extended image on both external monitors. If you have any further questions, please let our technical support know: support@itecproduct.com Kind regards i-tec team ------------------------ Hello, Yes, your MacBook is going to be charged - but please note that this docking station can provide up to 65W. If your MacBook needs 85W or 96W of power I would recommend a similar docking station - CADUAL4KDOCKPD - it can provide 85W of power. Both docking stations can show an extended picture on both external monitors. If you would have more questions, could you please let us know our Technical support: support@itecproduct.com Best regards i-tec Team

Yes, that works. However, there are also screens that can cause problems, I had trouble with certain models from Dell. I would definitely download and install the latest version of the DisplayLink software from displaylink.com before connecting it, even though it should be integrated in Windows 10.

Hi, I am successfully running this docking station on an HP ProBook 440 with Win10. This actually results in 3 monitors (1 on the laptop, 2 external, content adjustable in Win10).

Hello, Yes, you can use this docking station with your Surface Book 2. Kind regards i-tec team -------------- Hello, Yes, you can use this docking station with your Surface Book 2. Best regards i-tec Team

Yes

If the PC supports USB-C or USB-A 3.0, I think so.

Hello, Yes, you can use the docking station with both Samsung and Apple. Please note that you have to manually install drivers in order for the docking station to work - you can find the driver on our website. Best Regards i-tec Team

The following instructions helped me. My MAC with Catalina runs perfectly on two monitors. https://i-tec.cz/de/verwenden-sie-macos-bitte-lesen-sie-diese-wichtige-information/ Good luck.

Yes, you can use. Important is that you need to have a modern laptop, ideally HP. Here are specs: https://support.hp.com/us-en/document/c05913756

Still not solved the problem with this docking station?!? It's all in there: https://i-tec.cz/de/produkt/cadua4kdockpdl-3/ And then install these drivers: https://www.displaylink.com/downloads/macos

https://i-tec.cz/de/produkt/cadua4kdockpdl-3/ Here you can see the supplied cable in a photo. It is a combination cable. The connection cable with both ports (USB-C to C, USB-C to A) is included. Product features 1x USB-C port for connection to a notebook with USB-C or USB-A interface. The connection cable with both cable ends is included in the scope of delivery.