Galaxus 10 Gbit/s Fiber (up to 10 Gbit/s max.)
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Galaxus 10 Gbit/s Fiber

up to 10 Gbit/s max.

Questions about Galaxus 10 Gbit/s Fiber

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0 questions and answers

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Anonymous

9 months ago

I have the Zyxel AX-7501. I want to use my Pi-hole as DNS, but unfortunately the manual configuration of DNS is disabled in the DHCP settings (/HomeNetworking/DHCP-DNS Values), only DNS Proxy or ISP Values are available. It annoys me to have to use a 3rd party DHCP while it is supported on the router with a non restricted firmware. Any chance to have this setting made available to us soon ?

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Virginia Parrotta

9 months ago

Helpful answer
The best way to do this is to contact support directly: https://helpcenter.abos.galaxus.ch/hc...
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Anonymous

1 year ago

My OTO socket is (unfortunately) located in the fuse and distribution box in my flat. There are only RJ45 sockets in the rooms, which have to be patched accordingly in the box. I would therefore have to place the Zyxel router in the fuse and distribution box. The WLAN signal would therefore probably be correspondingly weak. Is there also a kind of "WLAN box" for the router (as with the competition)? Or how do I solve this WLAN problem? Thank you in advance for your expertise and assessment.

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Surush Asilnya

1 year ago

I was able to do a search and we do not have a "dedicated" range extender, however the following product can be used. This model connects wirelessly to the router or can be used as an access point with the LAN connection. TP-Link RE900XD Wi-Fi 6 WLAN Repeater AX6000, 4804 Mbit/s, 1148 Mbit/s
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dkokkino

1 year ago

You mentioned in your original post, that you will offer lower speeds around summer (1 Gbps, 5 Gbps). 1) Will it be possible to downgrade in case someone buys now the 10 Gbps? 2) How easy will this process be? I imagine that since there is no minimum period, this should happen immediately by the end of the month without any further complications. Is this correct? 3) Any ideas on the pricing for the lower speeds? 4) Other routers also possible in the future? Thanks!

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Former employee

1 year ago

1) This is still being clarified but should be an option in the future 2) Cancellations/changes are always very uncomplicated with us at the end of the month 3) This is still open 4) This is currently being worked on and should be possible in the future.
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Anonymous

1 year ago

Is the IP address you receive public?

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digitec

1 year ago

Helpful answer
The IP address you receive from Galaxus Internet is usually a private IP address. A public IP address is currently not available by default, but it is planned to offer the option of a static IP in the future.
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Anonymous

10 months ago

Is it possible to operate the router in modem mode? By modem mode I mean: no actual router operation, but only as a modem so that the connected device is "directly" connected to the Internet. This is necessary to operate my current router with port forwarding for certain devices.

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Anonymous

10 months ago

Helpful answer
The automatic answer above is unfortunately incorrect. According to the technical specification, bridge mode is possible.
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JHiroshige

1 year ago

What is the average speed?

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Former employee

1 year ago

This depends heavily on the setting used, but we have received feedback from 1 to 10 Gbits, most in the 3-8 Gbits range.
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deciutiisshop

2 weeks ago

I currently have this modem installed and would like to switch to Galaxus, but Huawei optixstar eg8147x6-10 has a different fibre optic connection than my current zyxel ax7501 vs. Or am I wrong here? are adapters included? Thank you very much Jo

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Surush Asilnya

2 weeks ago

If I have understood the question correctly: Your current Zyxel AX7501-BS has an LC connector, while the Huawei OptiXstar EG8147X6-10 uses an SC connector according to the data sheet. This means: Yes, the connections are different, and no, there are usually no adapters included.
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Anonymous

2 weeks ago

Nowadays you can actually expect every provider to allow foreign routers. Take a look at Germany, where there are no router restrictions. You write that you are not working on it, which I simply don't think is correct. There should be a law that forces suppliers to introduce router freedom.

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Fabian Müller

2 weeks ago

Helpful answer
Thanks for your feedback, I and many other end users agree with you.
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jonasdebussy

3 weeks ago

Is the Connect Box 3 mesh-capable? If so, which manufacturer should I choose, or is there experience of which devices the mesh network works well with?

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digitec

3 weeks ago

Helpful answer
The Connect Box 3 is not mesh-capable itself, but you can connect a separate mesh system via LAN cable and deactivate the WLAN of the Connect Box 3. Recommended manufacturers with good experience are TP-Link (e.g. Deco M4 or P7, works without problems) and Devolo (Mesh Wifi 2, compatible but with potential interruptions in some setups). Make sure you only connect the main mesh router directly to avoid DHCP conflicts and use an Ethernet switch if necessary. Sunrise WiFi extenders are officially compatible and create a seamless mesh with the Connect Box 3. For more experiences, check the Sunrise Community.
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aperoriche

3 weeks ago

Do I have to use the router supplied or can I use a different router for the Galaxus plan?

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digitec

3 weeks ago

You can use a different router. The Connect Box 3 router supplied supports bridge mode via the web interface, whereby it serves as a pure pass-through mode and your own router takes over the network. However, there is no support from us in bridge mode.
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aperoriche

3 weeks ago

I have a fibre optic connection at home, but I don't need the 10 Gbit/S plan from Galaxus. Can I take out the 200 Mbit/S plan and use my own router that is suitable for fibre optics instead of the router supplied?

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digitec

3 weeks ago

Yes, you can take out a 200 Mbit/s plan and use your own fibre optic router. However, it is important to know that this plan is provided via HFC (Hybrid Fibre Coax) technology, not via direct fibre optic connection. The HFC plan uses fibre optic to the cable distributor in the street and from there runs into the house via coaxial cable. The Connect Box 3 router supplied is designed for this cable connection. If you want to use your own router, it should be suitable for HFC cable connections, not for direct fibre optic connections (FTTH). If your house has a pure fibre optic connection, it could be that the HFC subscription is not technically optimal for your situation. In this case, I recommend that you contact customer service to clarify whether the HFC subscription is available and suitable at your location.
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AndreL79

3 weeks ago

Hi, what is the current status here with public IP in connection with a fixed IP? It can't be that difficult to make an IP reservation on the DHCP. I would also like to switch from Salt to Galaxus, but only if these 2 requirements are met. A bridge mode of the router would also be very useful. If you read the answers to this question, it has been in planning for years, sorry quite a long planning time. I think that these options are a reason for many users not to switch to Galaxus!

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Virginia Parrotta

3 weeks ago

Hi, please contact our Galaxus Mobile Assistant so that we can help you with your individual enquiry: https://helpcenter.abos.galaxus.ch/hc...

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