Digitec (or any other Swiss dealer) is obliged to supply electrical appliances with a Swiss plug. If the appliance is supplied with a foreign plug, a suitable replacement cable should be supplied if the mains cable is pluggable or alternatively if the mains cable is permanently connected, a suitable adapter should be supplied.
If the appliance is delivered without a suitable plug, complain to the customer service and insist on a cable or an adapter, free of charge.
Info Digitec --> https://helpcenter.digitec.ch/hc...
Point 1 --> https://www.esti.admin.ch/de...
So for 6 people, this machine is perfectly adequate. Bear in mind that this machine does not have a large selection of drinks. A different machine might be worthwhile.
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You must also change the amount of coffee. The regulator must be set to approx. 75 % for cream and to approx. 90 % for espresso. The regulator is in the middle at the front.
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I've had the machine for about a month now and I don't know the problem. I have set mine to switch off automatically after 15 minutes without use. Try this once, otherwise there is probably something wrong with your machine.
Unfortunately, we do not currently offer any spare parts for this coffee machine in our range. I would recommend that you enquire directly with the manufacturer, they may be able to help you.
The machine is set by default so that it switches off automatically approx. 15 minutes after the last brew. This means that the surface hardly gets warm enough to be used as a cup warmer; it is only suitable for storage.
According to my research, article 289510 is manufacturer number ECAM 22.110.B, and article 34723420 is manufacturer number ECAM 20.110.B. I could not find any major differences online / at our supplier, possibly it is a revision with minor cosmetic changes.