Digitec (or any other Swiss dealer) is obliged to supply electrical appliances with a Swiss plug. If the appliance is supplied with a foreign plug, a suitable replacement cable should be supplied if the mains cable is pluggable or alternatively if the mains cable is permanently connected, a suitable adapter should be supplied.
If the appliance is delivered without a suitable plug, complain to the customer service and insist on a cable or an adapter, free of charge.
Info Digitec --> https://helpcenter.digitec.ch/hc/de/articles/4402084170386-Fehlender-Adapter
Point 1 --> https://www.esti.admin.ch/de/themen/faq/elektrische-erzeugnisse-marktueberwachung/
So for 6 people, this machine is perfectly adequate. Bear in mind that this machine does not have a large selection of drinks. A different machine might be worthwhile.
https://www.meistervergleich.de
Here you will find, in addition to coffee machine comparisons, the perfect buying guide for a fully automatic coffee machine.
You must also change the amount of coffee. The regulator must be set to approx. 75 % for cream and to approx. 90 % for espresso. The regulator is in the middle at the front.
Take advantage of 20% discount on all kitchen machines, stand mixers, coffee machines and accessories until 6 November 2017. Simply enter the voucher code KUECHE20 during the order process under "Payment".
I've had the machine for about a month now and I don't know the problem. I have set mine to switch off automatically after 15 minutes without use. Try this once, otherwise there is probably something wrong with your machine.
Yes, you can only dispense hot water with this fully automatic coffee machine, as it has a hot water function. This function is explicitly listed as a product feature.
I use a grind between 2 and 3, which is relatively fine. Set it as low as possible so that the water still comes through continuously and doesn't drip. Have you set the powder quantity as high as possible?
Unfortunately, we do not currently offer any spare parts for this coffee machine in our range. I would recommend that you enquire directly with the manufacturer, they may be able to help you.
Yes, the brewing unit can be removed to wash it. To do this, remove the water tank, open the flap and press the two red buttons simultaneously to carefully pull out the brewing unit.
The machine is set by default so that it switches off automatically approx. 15 minutes after the last brew. This means that the surface hardly gets warm enough to be used as a cup warmer; it is only suitable for storage.
Now I'll answer the question myself and for others if they are interested.
The current offer is delivered with a Swiss plug.
As we didn't want to wait for the answer and still wanted to take advantage of the 20% voucher, we called Galaxus customer support. They said it was a Schuko with adapter.
Would actually be perfect as it was intended as a gift in Germany. Ordered yesterday, arrived today. Plug? Switzerland.
Device goes back as not as expected. A corresponding review regarding product description (unfortunately often wrong at Galaxus) and ignorant support follows via the account of my partner (buyer).
According to my research, article 289510 is manufacturer number ECAM 22.110.B, and article 34723420 is manufacturer number ECAM 20.110.B. I could not find any major differences online / at our supplier, possibly it is a revision with minor cosmetic changes.