Questions about BRU Maker One

I was one of the first kickstarter backers for this product. I still have not received this product because they mismanage the entire process. After they lost all the money to bad management and design, they extorted people for more money making this product well over the price point. The machine does not function properly, has no spare parts available as of now and still does not have a proper functioning app as advertised. This company is trash and lies to its' customers. Stay away from them.

Hello together After several tests, I have not yet been able to enjoy any tea. The machine only ever lets out cold water. Does anyone have a tip? P.S.: According to the operating instructions, the safety thermostat can be activated, but no success.

Machine brand new, displays error 15

The machine can no longer be switched on

Super price development. I think Galaxus would like to sell something? Currently 249.- on the official site, why should you buy it here for 450.-? Whoever is doing the price development here is far from reality

I would like to know what the dispensing times are in dispenser mode / hot water mode. For example, how long does the machine take to dispense 400 ml of water at 100 degrees or 200 ml at 80 degrees (other quantities/degrees are also welcome)? Thank you very much!

Are there spare parts for the machine? Which ones and where to get them? How long does a repair take?