Thank you very much for letting us know. We will be happy to pass this on internally to the relevant department and hope that this will be checked promptly.
The HP.DSCAB.015 docking station (USB-C, 13 ports) is generally compatible with all devices that have a USB-C port. However, to use the video outputs (HDMI, DisplayPort, VGA), your Acer Aspire 5 A515-45 must have a USB-C port with DP-Alt mode, which is not the case for all models in the Aspire 5 series. If your USB-C port does not support DP-Alt mode, the video outputs of the docking station will not work. To charge via USB-C, your laptop must also support Power Delivery, which is also not the case with all Aspire 5 models.
It is not clearly documented whether your specific model (A515-45) supports these functions. There are indications that some Aspire 5 models do not support DP-Alt Mode and/or charging via USB-C. In this case, the video outputs and charging via the docking station will not work.
I'm not entirely sure if the docking station will work fully with your Acer Aspire 5 A515-45. The information I have does not fully cover this situation. It is recommended to ask in the Acer Community or directly at the manufacturer if your model supports DP-Alt Mode and Power Delivery via USB-C.
The docking station is generally compatible with devices that have a USB-C port, provided that the USB-C port supports DP-Alt Mode for video transmission and Power Delivery for charging. Whether it works specifically with a MacBook Pro with M3 Pro chip depends on the exact support of these functions by the MacBook. In general, MacBooks support DP-Alt Mode and Power Delivery over USB-C, but it might be helpful to check the exact specifications of the MacBook.
Hello,
You should use your computer's original power supply and plug it into the docking station. This will ensure that the voltage supplied by the charger corresponds to your computer.
And if you want to have two power supplies (one for travelling and one that stays connected to the docking station), the best thing to do is to buy a charger identical to the one supplied with your computer.
If your computer is not originally charged by usb-c (other type of charger), the computer's usb-c socket will not charge the computer. In this case, the problem is not with the docking station, but with the computer, which is not compatible for charging via usb-c.
On the other hand, if your computer's original charger is a usb-c charger and you've done the test by plugging the original charger into the docking station, then it may be the docking station that has a fault.
According to the manufacturer Acer, this docking station should be able to extend up to three monitors with HDMI, DP and VGA connections - Please contact our customer service to investigate any incompatibly:
https://helpcenter.digitec.ch/hc/en-us/requests/new