De'Longhi Dedica EC685.R & KG520.M

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Product details

Descaling and warranty claims for coffee machines

Please note: Regular descaling of the machine is imperative to maintain the machine's service life. Operating errors are excluded from warranty claims.

Key specifications

Item number
9242291

General information

Manufacturer
De'Longhi
Category
Espresso machines
Release date
20.7.2018

Voluntary climate contribution

CO₂-Emission
Climate contribution

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Reviews & Ratings

Warranty score

How often does a product of this brand in the «Espresso machines» category have a defect within the first 24 months?

Source: Digitec Galaxus
  • 1.Sage
    3.1 %
  • 2.Ninja
    3.2 %
  • 3.De'Longhi
    3.4 %
  • 4.Create
    4.5 %
  • 5.Smeg
    4.6 %

Warranty case duration

How many working days on average does it take to process a warranty claim from when it arrives at the service centre until it’s back with the customer?

Source: Digitec Galaxus
  • 8.Ascaso
    7 days
  • 9.Lelit
    8 days
  • 9.Solis
    8 days
  • 11.De'Longhi
    9 days
  • 12.Sage
    11 days

Return rate

How often is a product of this brand in the «Espresso machines» category returned?

Source: Digitec Galaxus
  • 1.Solis
    1.5 %
  • 2.Sage
    2 %
  • 3.De'Longhi
    2.2 %
  • 4.Lelit
    2.5 %
  • 5.Quick Mill
    2.8 %
Source: Digitec Galaxus