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Warranty score

How often does a product of this brand in the «Smartphones» category have a defect within the first 24 months?

Source: Digitec Galaxus
  • 1.Apple
    0.6 %
  • 2.Samsung
    0.7 %
  • 3.OnePlus
    0.9 %
  • 4.Xiaomi
    1 %
  • 5.ZTE
    1.1 %

Warranty case duration

How many working days on average does it take to process a warranty claim from when it arrives at the service centre until it’s back with the customer?

Source: Digitec Galaxus
  • 11.Vivo
    4 days
  • 11.Xiaomi
    4 days
  • 17.Apple
    5 days
  • 17.Doogee
    5 days
  • 17.Honor
    5 days

Return rate

How often is a product of this brand in the «Smartphones» category returned?

Source: Digitec Galaxus
  • 1.Samsung
    2.1 %
  • 3.Fairphone
    2.3 %
  • 4.Apple
    2.6 %
  • 5.Neow
    3.2 %
  • 6.Xiaomi
    3.5 %
Source: Digitec Galaxus