From customers for customers
What does delayed delivery mean? The product was in stock and was described as being delivered the next day. Been waiting for a week. Even Amazon was quicker to receive after 3 days from DE. Also China was faster after 5days received.
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Does anyone know if you can filter the category by availability? It doesn’t make much sense to look at dozens of devices right now that are all due to be available around October...
1
I am looking for Klimchi drinking goblets (not the 0.2 l glasses, but like this: https://encrypted-tbn2.gstatic.com/shopping). Do you offer them, or plan ot offer them, from Galaxus?
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Good morning I used to have an Inwin 909 and I regret giving it away. I’m now looking for a silver one again. Is there anyone who’d be willing to sell me theirs? Many thanks, Mike
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Hello dear Galaxus Mobile Community I switched from Swisscom to Galaxus Mobile after more than 20 years. The reason? Price...very simple. Now, after just under 1 month....am somehow extremely dissatisfied. The reception is extremely, really extremely bad. Where I used to have reception of 5 bars (I live in the city of ZH), I now have just under 1 bar. This continues....even at the railway station. Yesterday I wanted to send something via WhatsApp...didn't work, had to go back up so I could send the photo. I understand that I get what I pay for, but it's so bad??? Dear Galaxus Mobile employees: did you really make such a bad deal with Sunrise? In any case, I'll have a look around now....
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... when you get close to the bracket Thanks for any tips, I have an S24+ (which shouldn't be a problem anyway). Thank you
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Dear Community I would like to start a discussion after another frustration with Planzer. Unfortunately, I've already had many times that Planzer parcels could not be delivered on the intended day and I felt lost on the phone with customer service. I assume that some orders have also experienced this... If I could choose, I would always prefer Post, but with my last order I had no such option. Was that my fault and I overlooked it, or did I have no choice at all? What are your experiences? Planzer Paket has a 1.9 rating on Google. Many customers are not so happy... A lot of them, actually. What is Galaxus' view on this extremely poor customer rating? Unhappy customers are also bad for Galaxus, aren't they? Best wishes to all Manuel
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Hello everyone. I wear state-of-the-art Bluetooth hearing aids and own Sony WF-1000 XM5 in-ear headphones. Unfortunately, my Xiaomi 14T only allows me to pair one device at a time, which means I always have to disconnect and remove one of the devices after use. Can anyone recommend a USB-C splitter that would allow me to pair both devices and switch between them in the Bluetooth settings depending on which one I’m using? That would be extremely helpful. Thanks.
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Hello everyone I’m looking for a robot vacuum that can reliably negotiate door thresholds of **at least 40 mm (4 cm)**. Unfortunately, some of the specifications on Galaxus seem rather implausible. For example, some models specify a maximum door threshold height that is exactly the same as the robot’s own height. That doesn’t seem very plausible to me in practice. That’s why I thought I’d ask for real-world experiences instead. Does anyone have a robot that can actually handle 4 cm high door thresholds? If so: * Which model do you use? * Does it work reliably, or only under certain conditions (e.g. bevelled rather than sharp-edged thresholds)? * Would you recommend the model? Many thanks for sharing your experiences!
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192480628 on 19 June 2026: Ordered a printer with delivery on Saturday 27 June. They kept saying the printer would be with them on Saturday. Even today, it still says delivery on the 27th, but it also says: ‘0 of 1 dispatched’. I’ve been trying to get hold of the seller; after countless enquiries, the replies just fizzled out… AliExpress is quicker than this, isn’t it? Of the original 10 printers, only two are still available today… I never would have expected this… this service 🤪
0
Why isn’t this adapter not on sale?
2
I miss being able to search specifically for a monoblock system with a hose. Units that use evaporative cooling and those with actual exhaust air are displayed without distinction. The type is usually not recognisable from the images either, so you have to laboriously click through every single product! Couldn’t the two categories be distinguished? That’s quite a difference, after all!
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I am looking for a device that has the following: Screen, speakers, HDMI inputs (ARC would be a luxury?! But welcome) What I definitely don't want: Smart features, Android, OS on the TV otherwise.... Is there still such a thing or do I have to look for 20 year old devices on Tutti?
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I would like to make it absolutely clear once again that I find the current delivery address system in the Galaxus shop completely baffling. From a customer’s perspective, I seriously wonder why it seems to be such a monumental task for the IT department of a company like Galaxus to allow customers to select and permanently set a unique default delivery address. I once arranged for a delivery to be sent to an alternative address. However, this should not mean that this address is reused for subsequent orders or preselected in such a way that the order ends up being delivered there. An alternative address used just once is not a default address. From an online shop of this size, I expect a clear distinction between: my default delivery address alternative delivery addresses used only once delivery addresses deliberately selected during the ordering process The fact that this distinction apparently does not work properly or is not presented clearly enough to the customer is, in my view, a serious shortcoming in user guidance and technical implementation. It is unacceptable that, as a customer, I have to check with every order whether the system has dug up some old, unrelated address. A default address must be clearly definable, and any deviation from it must be clearly and visibly confirmed. Please forward this feedback to the relevant IT and UX departments. The current implementation is customer-unfriendly, prone to errors and, for a retailer of this size, simply disappointing. Kind regards
1
I cancelled an order and paid via Twint. When will I be refunded?
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Hello We’re off to Italy soon in our Cupra Tavascan – which charging cable is suitable for charging whilst on the road?
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Is there a reason for not selling fish food online? I used to buy Premium Tabs, but no physical store in my region carries them anymore, and I see that I can't buy ANY fish food online. Do I really have to drive 60 Km to buy a 5.- box?
2
I miss being able to search specifically for ceiling fans without a built-in light. It’s possible to do the opposite, but if you want one without a light, you have to scroll through hundreds of products! Couldn’t you add that option?
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Hello I am looking for a camera that runs on battery power, and the video material should be stored on the camera or on a memory card. It would be important that the camera works without internet or network, because its location would be a basement where neither electricity, WiFi or the mobile network are available. It would be nice if it started recording when there was movement and could cope with low light. Unfortunately, I didn't find anything in the search or I couldn't find out which models work without network connections/WiFi/mobile phone. I would be grateful for any tips! With kind regards
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Hello Unfortunately, whenever I look at something on your site, it ends up being expensive, so I’ve decided to look elsewhere and have already found a better price – the difference is over 120.- Just so you know Kind regards
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Given the recent heatwave, I’ve been looking for a good fan for the bedroom. After doing some research, the Mycarbon table fan (bamboo-effect) seemed like the right choice: it’s very quiet (DC motor), has all the essential functions and isn’t particularly ugly. I was keen to buy it from a Swiss mail-order company like Galaxus: it’s actually available there. Price: 172 CHF. A quick comparison online shows that the identical model costs just 91 euros, including delivery, from a mail-order company whose name I won’t mention here and whose sycophantic closeness to Donald Trump I find repulsive. Given this price difference, it’s hard to opt for the more likeable Swiss mail-order company...
1
Looks like the machine has also launched in Europe (UK). Any plans to offer it on Galaxus as well?
1
Pretty much the Title... I have sold multiple items on Galaxus with no issue but it's just really annoying that some buyers either don't confirm receipt at all (so it happens automatically after their time runs out) or they themself wait until the last moment possible. This is just annoying as hell as i always ship the Products the same day as they made the purchase. At least Galaxus changed the Time the buyers get to confirm receipt from what was like a month to now "only" 7 days. Plase Galaxus, either give us the chance to also rate those buyers or change the time frame to max. 48 Hours... Sorry for the rant but this just pisses me off.
1
This might be a silly question, but what is ‘resin’...?
2
Hello Will the new B4-mATX from Lian Li also be available to buy from digitec? If so, when is it likely to be available? Thanks 🙂
1
Ab wann ist der Coros Bike Cadence Sensor lieferbar?
1
@Galaxus, would it be possible to have a way of filtering or sorting memory cards – and storage media in general – by price per GB?
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Hello I’ve bought the 2026 World Cup LEGO set, but there’s a piece missing when I’m putting it together. What should I do?
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Does anyone in the community know whether it is permitted to use a mobile air conditioner in a rented flat if the air conditioning compressor is on the window sill? Assuming I'm not disturbing any neighbours, is it basically allowed, or is this a problem because it's visible from the outside?
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Hello everyone, I want to connect a Ubiquity DR7 behind the AX7501-B19 and set the AX7501-B19 to bridge mode. However, it doesn’t seem to be possible, as this option isn’t available. What alternatives are there? Best wishes to the Community
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