General

The drone works with the controller and I have the image, but the DJI Fly app remains with a black screen and does not have the same image as on the controller with the cable.

0

Hello Digitec team, as a regular user, I repeatedly hit a logical limit of the current filter architecture when searching for specific products. Specifically, there is a lack of options for exclusion filters (NOT) and transparent control of AND and OR conditions. Practical example: The 'hybrid problem'. I am looking for purely wired headphones (filter: signal transmission = wired). However, numerous wireless Bluetooth models now appear in the results. The reason: many modern Bluetooth headphones also have a 3.5mm jack and are consequently tagged with both attributes in your database (wired AND wireless). Since there is currently no negation operator, it is impossible to specifically exclude products with the 'wireless' attribute. The hit list is thus flooded with products that do not meet the actual requirement. Concrete suggestions for expansion: 1. Exclusion filter (NOT logic): - A way to explicitly exclude values (e.g., via a three-stage click on a checkbox: Select [✓] → Exclude [✕] → Reset [ ]). - URL parameter support (e.g., filter=11232!=1110 or filter=-11232=1110). 2. Explicit AND vs. OR combinations: - Currently, multiple values within the same property group are usually interpreted as OR (921|1110). - In many categories, a toggle between 'Must meet at least one of these criteria (OR)' and 'Must meet all criteria (AND)' would be an enormous added value (e.g., connections: requires HDMI and DisplayPort, not just one of the two). Added value for users and the platform: - Higher conversion rate: Faster hits without frustratingly scrolling through irrelevant hybrid products. - Fewer incorrect purchases & returns: Customers less frequently order products that technically match but do not correspond to the device class they are looking for. - Unique selling point: Boolean filter control would be a real highlight for power users and tech-savvy customers compared to the competition. I would be very pleased if this input could be forwarded to your product management or UX/search team. Best regards

1

In recent weeks, items have mostly been delivered later than stated. A current example: during the ordering process, items are listed as in stock and the delivery time is stated as the next day. Later, in the shipment tracking, it turns out that the delivery will not take place for another 6 days. One of the reasons why I ordered from Galaxus is the fast delivery. Please at least be honest and adjust your store so that realistic delivery times are displayed. That would be okay for me, but the way things are currently running is quite unprofessional.

+1

8

Why is Galaxus Mobile not available on Twint subscription comparison?

1

Hi, I recently left a review for a product I purchased on Galaxus, but after discussing the issue with the seller, I would now like to modify my review or, if that's not possible, delete it. Could someone please tell me how I can do this? I’ve looked through my account settings but I can’t find the option to edit or remove the review. Thank you for your help!

1

I have no idea if it's just me, but the price monitoring feature here on G/D is really quite poor. Sometimes I get notifications when the price has changed by barely 5%, even though it was already available for cheaper. Then again, prices have sometimes dropped by 20% or more, only to rise again. Unfortunately, there's no notification in between. It would be a really useful tool if it actually worked. It is definitely feasible, see for example: Toppreise.ch. I don't know if it's intended this way, but if so, it borders on 'customer deception'.

3

Is it just me or has the quality of the packaging at Digitec / Galaxus declined massively? I have been ordering from Digitec / Galaxus for a long time and the following three points have always convinced me: - Service / Support - webshop - Delivery While the first two points still apply to me, this is no longer the case at all with delivery. This statement does not refer to just one order, but to my last 6 orders, each of which was processed directly via Digitec / Galaxus and also delivered in the Digitec / Galaxus box. All these orders were delivered in boxes that were far too large and without any packaging material. As a result, all the product packaging and the carton itself showed scratches, dents and other deformations. Last example yesterday: Several hundred francs of PC components were sent loose in a much too large package together with a 1L bottle of coolant. This really provokes that the 1kg bottle damages any components in the package. The package was also taped at such an angle that the lid of the box was half open on one side. I like the idea of using less packaging material, but not to the extent that it cannot be guaranteed that the products will arrive without damage. Of these orders, one product was delivered damaged (which was replaced by support without any problems) and otherwise the damage was only to the product packaging. Have others also had this experience or am I on a packaging bad streak?

+5

12

Hello everyone, I have a problem with the aforementioned motherboard. I noticed that both the BIOS and Armoury Crate report the CPU temperature at a fixed 11 degrees and the CPU package at 0, while all other temperatures are working fine. The ASUS Q-Code shows 11. PS: I performed a clear CMOS, disassembled and reassembled the 9800X3D, and checked if any pins were bent, but everything looks fine. Has anyone had this problem and how did you solve it?

0

Garcima paella pan Frying pan, paella pan, steel, 36 x 48 cm CHF 21.90 Can you really use it on a stovetop?

0

Anyone out there had trouble fitting these thermoscuds. I’m on my second as the first ( R220PRO )was for Pre 2023 Honda Forza 350. I just bought one that should fit( R238-X ), Post 2023 and still the tassles where screws are attached within the front mud guard don’t fit correctly causing the Thermoscud to fold up. This would allow air to blow through and during the winter this isn’t what one wants. I have a feeling l need to buy the Pro. Version of this model but l’m losing confidence. My bike is a Honda Forza 350 2026. If anyone can send advice l’d be vet grateful. P.S. l have two photo to show but l don’t see where l can upload such things? Thanks

0

I need the complete original base station / PowerDock for the Dreame X50 Ultra Complete, not individual spare parts. Could you please check with your supplier whether the complete station can be ordered as a spare part and provide the price and delivery time?

1

I bought a mini safe but I cannot validate my code on it

0

Hey, I am looking for a camera (camcorder) that can transmit a live image (without recording) to a TV via HDMI, while the camera is connected to a power source. Previously, I had the Panasonic HC-V380 and it worked perfectly. Unfortunately, it is broken and no longer available. - A GoPro does not work because it switches off after a while. - A webcam does not work because it does not transmit the image to a TV (perhaps there is one that can?). - I tried another camcorder, the Agfaphoto Realimove CC2700, but it cannot be connected to power and run at the same time. I am at my wit's end; does anyone have any experience or a device that is recommended? Or any other solution?

0

There was an article about the cooperation with Apfelkiste today, wasn't there? It was taken offline again; does that mean the partnership is on hold? Good.

4

Dear Community I would like to start a discussion after another frustration with Planzer. Unfortunately, I've already had many times that Planzer parcels could not be delivered on the intended day and I felt lost on the phone with customer service. I assume that some orders have also experienced this... If I could choose, I would always prefer Post, but with my last order I had no such option. Was that my fault and I overlooked it, or did I have no choice at all? What are your experiences? Planzer Paket has a 1.9 rating on Google. Many customers are not so happy... A lot of them, actually. What is Galaxus' view on this extremely poor customer rating? Unhappy customers are also bad for Galaxus, aren't they? Best wishes to all Manuel

+14

22

For some time now, I have noticed that more and more electronic products are being supplied with a German plug (type F, Schuko) instead of the plug type used in Switzerland (type J), often without any labelling on the product. This practice is impractical and annoying from the customer's point of view in several respects: Space problem with sockets: the German plug requires significantly more space and often blocks neighbouring sockets, especially with multiple sockets. Need for an adapter: An additional adapter is required to be able to use the devices at all. These are often bulky and impair handling. Time-consuming replacement process: In many cases, a separate complaint has to be registered in order to obtain a suitable adapter or a plug replacement. This is cumbersome and causes unnecessary expense. As a Swiss customer, I expect products for the local market to be delivered with the right plug. I would therefore ask you to review your internal processes and supply chains and ensure that devices are supplied with a Swiss plug as standard or at least with a suitable, high-quality adapter. Thank you for your attention and I hope to see a rapid improvement on this point. Kind regards

+13

23

Good evening, do you know the release date for Switzerland for the aforementioned robot vacuum and mop? Thanks in advance!

1

Does anyone have a phone number for Galaxus? I received a product in damaged packaging, which means I cannot give it as a gift, but the website tells me that this product has no warranty. How can I contact them? Thank you for your response.

1

I was looking into a video doorbell and realised that the product images were not for the item on sale (Reolink D340B-W), but for a successor model (Reolink D340B-W Gen2). It is the ‘old’ model that is being sold. The new one may look the same – but the software, and presumably the inner workings too, are no longer quite the same. I quickly asked a question about it (Which model is actually being sold here?) and a few hours later received an email stating that the product details had been updated. But the images are still wrong. Same story all over again… still no change?! So I find myself wondering: is Galaxus doing this on purpose? Does Galaxus take its customers even a little bit seriously? Is this already unfair competition? And yes, I realise that if I’d made a ‘mistake’ when buying, I could probably return the product without any fuss – but should the customer really have to sort out Galaxus’s mistakes when Galaxus doesn’t even bother to follow up on customers’ reports of incorrect product images? Isn’t it a reflection on Galaxus if the customer has to use the EAN and Google to find out which item is actually being offered here? What are your experiences and opinions on this topic? For the sake of completeness: this is the specific item in question: https://www.galaxus.ch/de/s4/product/reolink-d340b-w-wlan-klingel-tuersprechanlage-59204570

0

Why can't I reach anyone at digitec/galaxus? I sent in a defective coffee capsule machine almost a month ago and I can no longer get any information from digitec/galaxus, let alone contact customer service. All online assistants are useless, everything used to be much better. Also about the move of the store in Winterthur, you didn't get any information that they have changed location, no, they prefer to leave people standing in front of an empty shop. Instead of wanting to expand abroad (Amazon Land) and spending billions there, they should think about a more sensible pricing policy and new, more accessible locations in Switzerland. For example, a location in Embrach, Bülach or Kloten.

+21

31

I ordered toners from Galaxus. These were supposedly delivered 2 days ago and have now gone back to the distribution centre because supposedly no one was there to receive them. Which was not true, there was someone there all day. Galaxus does not respond to emails. I can indicate in the order itself that it has not been delivered. In this case, I should contact the customer service centre. However, I am not told how to do this. As with many other shops, there is no contact email/phone number for customer service on the website. When I search for customer service or support, I am of course only offered new products. Can anyone help me with this? I would like to complete my very last Galaxus order here quickly

+8

13

I would like to order the Motorola Turbo Power 33W Charger for my Motorola Moto G77. However, a different delivery period is shown every day. Why doesn't it say "Currently unavailable"? That would be more honest.

1

Are there any plans to introduce YMTC SSD's into your portfolio? https://www.ymtc.com/

2

How do I become top 5 in the rankings? And what is all this connected to? And also the awards? It goes from Rookie to Legend, doesn't it? I am shopping for example, what do I have to do to become a Legend?

+17

39

Hello Community As you know, Galaxus writes that you have a chance to win a voucher every time you level up. After over 11 years and 50 level ups, I've never been lucky... which is a shame, of course. So I wanted to ask: Have any of you ever received a voucher like this? Or do they only exist in theory ;) I would be interested to know how high this "chance" is, 1%? or rather 0.0001%?

+1

6

Is it possible somewhere to see in a list which products I have pressed "Watch price" for without having to search for them individually?

7

I ordered a Metabo battery starter set on 4.8.26, but the box only contained a charger; the 3 batteries that were also supposed to be in the box were completely missing. It was also almost impossible by weight for the package to contain 3 batteries. I returned the half-empty package on 12.8.26. The service case is still pending, and as of today, 2.9.26, there are no batteries and nothing else. Now, instead of the batteries, there was a credit note, or rather my invoice was reduced by the amount. I would have much preferred it if Galaxus had simply sent me a complete battery set exactly as it was ordered and should have been delivered. I cannot say where the error lay, but if the package, including a Multitool MT 18 LX (1.83 kg) and a Metabo starter set 3 x LiHD 4.0 Ah (2.62 kg) plus packaging, only weighs 2.86 kg according to the post, it should be quite clear that something must be missing. Perhaps they didn't believe me that the batteries were missing, but if the post office writes that the package is 2.86 kg and it is supposed to contain a Multitool MT 18 LX (1.83 kg) and a Metabo starter set 3 x LiHD 4.0 Ah (2.62 kg) plus packaging, anyone can calculate whether that can be correct or not. A battery set without the 3 batteries that should be in it is not very useful and also difficult to rate. Today, 4.9.26, I received notification regarding the credit note; customer-friendly service would look different. It was clearly not my fault that the 3 batteries were missing from the package, and when I order batteries, I want to receive batteries and not be put off. One star is given because I am not left with the costs for nothing. less Pro I really hope that this was just an isolated case Someone from production to delivery has my batteries

0

For the last 2 orders, I have been unable to import Galaxus invoices into the UBS and ZKB banking apps. No payment information is found. Is anyone else having the same problem? Have you found a solution?

3

Hello everyone, unfortunately, I have experienced several times now that "delivery tomorrow" cannot be relied upon. Nothing happens until late in the evening (if at all), and by then, it is already too late for delivery tomorrow. I find it a pity that one can no longer rely on the delivery information, especially when you urgently need something. What do you think, can you still trust "delivery tomorrow"? What are your experiences?

5

Does anyone from Digitec know if you will be adding the new DJ controller from Denon to your product range?

2