General

Hello everyone, I have noticed several times at Digitec in connection with discount campaigns that certain restrictions and processes are not communicated transparently. Specifically: - Limitations were applied to discount codes (e.g. CANON-13) without these being clearly visible anywhere (e.g. maximum number of redemptions per customer). - In addition, it was not communicated that the promotion only applied to certain products or lenses. The presentation generally stated "13% on Canon lenses", restrictions were only explained later after I had explicitly asked. - These subsequent explanations seemed more contrived than transparent to me. I also received written confirmation from customer service that prices can be dynamically adjusted during an ongoing purchase process. In my specific case, this meant that I was shown different prices for the same item within a few minutes. I would be interested to know: - Has anyone had similar experiences with discount limits not being communicated? - Were you also shown price changes during or shortly after a purchase? - Did you notice that exclusions of individual products were only explained afterwards? Experiences and assessments could certainly help others. Thank you for your feedback!

  0

Dear Community I would like to start a discussion after another frustration with Planzer. Unfortunately, I've already had many times that Planzer parcels could not be delivered on the intended day and I felt lost on the phone with customer service. I assume that some orders have also experienced this... If I could choose, I would always prefer Post, but with my last order I had no such option. Was that my fault and I overlooked it, or did I have no choice at all? What are your experiences? Planzer Paket has a 1.9 rating on Google. Many customers are not so happy... A lot of them, actually. What is Galaxus' view on this extremely poor customer rating? Unhappy customers are also bad for Galaxus, aren't they? Best wishes to all Manuel

  5

How or where can I obtain the following spare part? Gastroback juicer 40151 COMPL. LID SET F. 40151+40152+40153 VERSION C Article no.: 90789 Including tamper Gastroback does not deliver to CH and refers to the seller; in this case Galaxus. Who can I contact?

  0

This advert is so unspeakably disgusting, it would be a good reason to say goodbye to Galaxus. What kind of arrogant and insensitive people were they? Galaxus still belongs to the Migros Group, and Duttweiler would be turning in his grave... Absolute no go!

  0

Shame on you for getting involved in politics. Take better care of your service. It's miserable!

  4

Galaxus should not get involved in the political discussion in a primitive way.

  4

If a company gets involved in politics, and then at the lowest level, I do my business elsewhere. What a pity!

  5

Your behaviour is shabby. Treating Germany's most popular party with over 10 million voters in this way is simply embarrassing. Are you now categorising people according to their political views? What comes next? Faith? Are you perhaps going to make fun of Muslims? Personally, I won't be buying from you any more.

  4

Even though you keep deleting my articles because you're left-wing radical AfD haters and can't stand it when people give back to you, I still want to get something off my chest: Just made an order for about 1'700.- at Interdiscount and Brack! If you hadn't done the primitive anti-AfD advertising, this sale would have ended up with you as always before! I paid around 200 more, but it's worth it to me! The main thing is that my "dirty" money doesn't go to left-wing extremist agitators against Rääääächts!!!

  12

Are Migros and Galaxus left-wing political?

  2

Hello dear Community We have recently been receiving "strange" orders from Digitec, which are not visible in the product pictures or generally in the product description. We had the following problem: This is now the fourth time we have unpacked a product, mostly electronics, with Polish stickers all over it. This raises the question of whether Digitec is merely acting as an intermediary in this case. Not to mention the printed manuals and warranty documents: These are available in all languages, just not in German, Italian, English, French, Spanish, Portuguese etc. but practically exclusively in Eastern European languages. Has anyone else had such an experience with Galaxus/Digitec recently? Many thanks for your support and clarification.

  0

Your company's dealings with the AFD and the way in which this political party is presented by you do not meet my expectations. As a long-standing customer, I will therefore no longer be placing orders with you in future and will be cancelling my Galaxus and Digitec accounts.

+15

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payment

  1

Hello, I need your help. I am looking for a macOS compatible docking station to connect 2 screens. 1 screen is 1920x1080 144Hz and the other is 3440x1440 175Hz. I've tried several types of dock: Lenovo ThinkPad Dock (with DisplayLink Manager, not ideal) and an HP Thunderbolt Dock which didn't work for my Mac. If possible, I'm looking for a dock that can also supply power, has Ethernet and USB(-C) ports. Please help me, this docking stuff is a real pain !!! Thank you!

  2

Today I was told that Galaxus would deliver between 7:00 and 17:00 by Post Cargo and planned my day accordingly. Of course, the delivery never arrived and there are no meaningful delivery updates either. It seems that Galaxus / Digitec expects customers to simply take time off work as a precaution until the logistics partner has the time and inclination. I find that unacceptable. Bulky goods deliveries must be reliable, especially when a whole day is blocked anyway. It is now the umpteenth time on different channels that deliveries have been messed up (same day delivery has not worked, "normal" deliveries like to take 2-3 days, Marketplace like to take weeks or not at all; bulky goods on a whim). I estimate that things have not been going well for about 2 years. In the meantime, I no longer feel like ordering from you at all, even though I've been a customer for umpteen years.

  1

I wanted to cancel my order after not even a day. It does NOT work....

  5

Hello, Is it possible to deliver an order to my personal My Post 24 address if I prefer Swiss Post as my shipping method?

  5

Hello everyone 👋 I've noticed that many promotions on the Galaxus homepage are displayed with static product images - e.g. for pans, food processors or other promotional items. How about using animated images or short GIFs here? For example, a small slideshow that shows different perspectives or functions of the product. This would not only generate more attention, but also give a better impression of the product. What do you think? Kind regards

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Dear Galaxus team, For orders with several items, it often happens that different internal cost centres or notes are required. Currently, however, only one note can be stored for the entire order. We would like to suggest creating the option of adding an additional text field for references or comments for each item. Ideally, this information should also appear on the delivery note and invoice. Such a function would not only simplify our processes, but would certainly also help many other customers who regularly order larger quantities. Thank you for your time and consideration of our suggestion. We would be very pleased to receive your feedback. Yours sincerely

  1

I have a small feature request that you can have your interns implement. A way to move products in the watchlist to another watchlist, e.g. by dragging and dropping. Since products are saved by default in the lowest or the currently expanded notepad, my notepads have become a mess and the only way to rearrange them is to delete items from the wrong notepad, open the correct list and note the product again. Kind regards to the Digitec team

+6

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Hello, I ordered a new TV on Tuesday afternoon and it was supposed to be delivered the next day by Planzer, at least that's what they promised. Later that afternoon on Wednesday, Planzer left another parcel from a different supplier on my doorstep without making itself known in any way, someone was definitely at home at the time. On Wednesday evening 21 September I receive an email from Planzer saying "Your parcel could not be delivered" and no further information. In response to my enquiry on Thursday, I receive "4 December 2025, 15:24 Renewed delivery triggered" Expected delivery 5.12. It is now Friday 5 December at 4.35 pm and there is still no parcel in sight. However, shortly before midday today a Planzer delivery van was on the road in our neighbourhood but didn't stop at our house and didn't deliver anything. I'm beginning to think it's more likely to be Christchind than a delivery today. Are these problems normal?

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I realised today - unfortunately only after placing my order - that Planzer will deliver my order, even though I don't actually want any more parcels delivered by Planzer. It's just a hassle every single time. I had set my default delivery service to CH-Post months (or years?) ago. Apparently this setting option has been removed and you now have to select it again individually for each order ...? If I had known this beforehand, I would have done the same. Now the order is already out and I can see that Planzer will deliver :-/ I would be really surprised if it goes through without any hickups this time ... Let's see.

  1

We are a school with a purchase obligation on the MEPA for IT products, we wanted to know if you are on the MEPA

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Hello Digitec - this is the second time that Planzer has deposited a (valuable) Digitec/Galaxus parcel on my doorstep (in Kleinbasel) and then confirmed the deposit by e-mail "deposited according to your instructions". 1. i did not provide any details 2. we were at home (especially because of the upcoming delivery) and the doorbell wasn't even rung This is the second time (both times a laptop). I would ask you to have a serious word with your logistics partner in the interests of your customers, or to use the postal service again, which is much more professional and reliable. Best regards, SF

+495

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Is it possible to redeem several key club UBS vouchers for a single purchase?

  1

Hello, problem with graphics card, no black screen signal. ASUS ROG Strix 1200W Platinum power supply How many connectors do I need to plug into the power supply?

  1

Hello everyone, I received an e-mail today alleging that I had not put the watch in the parcel and sent photos as proof. You could see the packaging with the protective film of the watch, but without the watch. The cable and strap were included. I had wrapped the watch in the original film and put it back in the parcel. This makes it clear to me that it didn't fall out, but was removed and the foil ("quite inconspicuously") left in the package. This must have happened in the DHL-Galaxus inbound warehouse chain. Has anyone had similar experiences?

  0

I would like to put an HP T250 printer in the basement. load the printouts onto a stick and feed them in locally because I don't have possibilities for WLAN - LAN. Thanks for any advice

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Excuse me but is it just me that every time I buy something on this damn site it never arrives when it should? every time they give me the excuse we have problems in the warehouse. fucking sort them out. I ordered things on 30 november now it's 5 december and they still haven't arrived. disgusting and shameful site!!!!!

  1

I'd like to know why smart iron on rolls in white are more than twice the price of another colour?

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