General

Extrmtr 11 minutes ago in General

Always aut. translation

I live in Ticino and have set my smartphone to Italian. But I speak fluent de, fr, en. Why is there an automatic translation or can I still read the original text? At the moment, German is displayed at the beginning, which also corresponds to my language in the Galaxus account, but then the text is translated into Italian.

NeMs 1 hour ago in General

Feedback on Galaxus after-sales service - faulty robot, manufacturer more efficient than vendor

Hello everyone, I would like to share my experience of buying and servicing a MOVA S10 Plus hoover on Galaxus.be, which I bought at the end of April 2025. 🔹 As soon as I received it, the appliance had some malfunctions (erratic mapping, forbidden areas ignored...). I reported the problem 24 hours after delivery. 🔹 Galaxus quickly redirected me to the manufacturer instead of dealing with the case directly. This attitude contradicts Directive (EU) 2019/771, which states that the seller is liable in the event of lack of conformity. 🔹 Parasitic contamination then broke out in my home (giardiosis) - making it impossible to return the appliance for health reasons. Galaxus refused to offer a solution, then formally rejected my request on 27 May, despite the special circumstances and my state of health (66% incapacity). 🔹 In the end, it was the manufacturer MOVA itself that took responsibility, asked me to deactivate the robot, and refunded me in full on 6 June. Galaxus, for its part, refused to act for a month, then claimed not to have received the supporting documents, even though they had indeed been sent to them (invoice, proof of destruction, emails from the manufacturer, etc.). ➡️ My aim is not to polemicise, but to inform future customers about after-sales service management, particularly in cases where the situation requires the customer to be adapted or listened to. In my case, the manufacturer was more serious than the seller. Thanks to all those who will read this feedback.

rogsegl 17 hours ago in General

Shipping

The sender is a German retailer from Karlsruhe. The delivery method is only stated as "Shipping", but not the type of delivery (DHL, Post, etc.). How can I find out? The last delivery was left by the post office right outside my front door, and that's exactly how it should be again, as I am disabled. Delivery to the kerb a few dozen metres away would be problematic because of my disability. Thank you for your answers

2

andy.093 2 months ago in General

Poor customer service

My robot hoover has been having problems for about 2 months now, it can no longer get home by itself. I requested a repair service and sent my product to Galaxus. After 2 weeks the product comes back, but again it does not work, plus it had another problem, the camera did not work. I send the product back, it comes back after 1 week, exact same problem. They hadn't solved anything! I contact customer service and they tell me they will refund the product. On 27.03 I send the product to support, it arrives the next day but no refund. The case is closed. I contact them for explanations and they tell me that they cannot find the product, that it probably arrived in the wrong place. Later they open a new case on 04.04 but again no refund. On 07.04.04 they received the product (after a good 12 days that it had been sent) but still no refund. I have contacted them several times and they always tell me that the refund will come within days, but unfortunately still nothing. Today 14.04 I contacted them again, but they tell me that I have to be patient, still no refund and they can't do anything, and they closed the conversation in my face: This is unacceptable, very bad customer service!

2

silviapinto71 17 hours ago in General

Delivery of a faulty air conditioner

Order 144 864 027 - Item - Woods AC Cortina 12k smart home air conditioner, received incomplete (missing 2 parts to make it work) on 17 April 2025, claim sent the same day (e-mail further down the page) Do you take people for idiots? I've been waiting for the parts since 17 April, I'm asking you to find a solution or I'll return the item and demand a refund (over 400.00 francs) and you tell me that I'm not entitled??? that I've exceeded the 30 days to return the item??? By law, I am entitled to: An exchange of the item: you send me the NEW AND COMPLETE item within 2 days with a voucher for the defective item that you delivered to me. A return and refund, even after 30 days. Or I can file a complaint Thank you for your reply, but at best the item should be sent by Friday 20.06.2025, because as I have told you, I have animals that cannot stand the current heat and are in danger of dying. Report to the e-commerce mediation office!!!! SP BELOW IS THE EXCHANGE WITH THE GALAXUS.CH SERVICE: Galaxus Your request (Transcript of the live chat - Silvia Pinto) Andjelija Simic (galaxus.ch) 2 June 2025, 13:39 UTC+2 Dear Ms. Simic, I'm taking the liberty of contacting you on behalf of my colleague, given her absence. I understand your position and the urgency, however, it is not the procedure to take parts from new items. Our supplier has informed us that the spare part should be sent directly to your home. According to the information available, this could take up to 6 weeks. I'm sorry about that. As the return period has expired, I regret to inform you that it would not be possible to take back the product at this stage. I am very sorry that I cannot offer you a better solution. Should you have any further queries, please do not hesitate to contact me. Andjelija Simic Customer Service Representative For questions and help, visit our Galaxus Assistant 2 June 2025, 12:33 UTC+2 EXTERNAL EMAIL 2 June 2025, 12:27 UTC+2 EXTERNAL EMAIL Hello, I've received your reply, which doesn't actually give me a solution! I'm not an expert or stupid, but I see that on your online sales site, Galaxus, you still have 10 items in stock - Woods AC Cortina 12k smart home!!!! So open one of these air conditioners and send me the parts urgently, and you will get the parts back from the supplier to complete your item in shop. Without a reply from you guaranteeing that the parts will arrive by Thursday 5 June, the incomplete air conditioner that I have received will be returned to you and at the same time a refund will be requested.

sfluecki 1 year ago in General

Shipping with Planzer

Hello Digitec - this is the second time that Planzer has deposited a (valuable) Digitec/Galaxus parcel on my doorstep (in Kleinbasel) and then confirmed the deposit by e-mail "deposited according to your instructions". 1. i did not provide any details 2. we were at home (especially because of the upcoming delivery) and the doorbell wasn't even rung This is the second time (both times a laptop). I would ask you to have a serious word with your logistics partner in the interests of your customers, or to use the postal service again, which is much more professional and reliable. Best regards, SF

+494

1401

SusannaB22 1 day ago in General

Delivery times not respected

Hi, I've been ordering from Galaxus for a while now. 2 years ago, deliveries were made within 3 days maximum. For the last few months (end of 2024), disaster, even Temu has been delivering faster, the delivery times have gone from 10 days to 3 months, which is a bit excessive for a site that boasts about delivering quickly when you have to validate the order... Am I the only one with this kind of 'problem'? It's getting a bit annoying because you see the so-called 3-day delivery time and you order because you need it "urgently", but no, it's put off until 3 months later... One thing's for sure, I'm waiting for my last order to be delivered, and then I'll be finished with this site, which is increasingly disappointing... Hopefully someone from Galaxus will see this message as we can't contact them....

dan.abatantuono 1 year ago in General

Hello

Hello.

2

ste. fan 1 day ago in General

Delivery not daaa

Unfortunately poor service at Galaxus. Ordered specially before the holidays. Not delivered.

1

adi-p16 1 year ago in General

Parcel marked as "delivered" but not there.

Hello I have placed an order and apparently the package has been delivered. However, I have not found anything. It's not at the neighbour's either. Could customer service please take care of this? Many thanks

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20

erikcardoso 10 months ago in General

Late delivery

For some time now you have not been respecting delivery times!!! It's unacceptable, it's written delivered the day after tomorrow but it never arrives!!! Several days late. You also list products that are no longer in stock! What's going on?

4

Anonymous 1 month ago in General

Ready funny

Swiss Post discontinues express delivery service - around 600 employees affected The same-day service offered by Swiss Post subsidiary notime is to be discontinued. (Tagi from just now)

3

CuriousPixmix22 2 days ago in General

Aarke Carbonator Pro -Help !

I just bought an Aarke Carbonator Pro and discovered that it doesn’t come with a CO2 cylinder. What cylinder do I need? The instructions say any standard screw-in cylinder with a diameter of 60mm and weighing 425g. I haven’t found one on your website.

1

Mélanie Mukalayi 2 days ago in General

Back to article

Hello, I ordered a case for my phone, but it doesn't fit my model... how do I send it back?

1

TrüberTurclock45 6 days ago in General

Cancellation

I wanted to cancel my order after not even a day. It does NOT work....

4

B.C.A. 4 days ago in General

Prompt dispatch? Nope, mail doesn't work properly either

I placed an order on Thu at 12.30 and specifically opted out of evening delivery as I wasn't at home. I was told that the post office would be selected and that SA delivery was also possible. The parcel was only registered for dispatch at 8.30pm in the evening. And you guessed it, of course it wasn't there on Friday. Not even today, Saturday. The postman brought a Galaxus parcel for the neighbour, but not for me. I really have to wait until Monday. It would be very urgent! Now I've finally managed to avoid the unspeakable Planzer parcel service, but I can no longer rely on Auswahl Post to send my parcel immediately!

3

LukasLittenheid 4 days ago in General

Delays, every time...

What just annoys me now is that if a product says "delivered tomorrow" it damn well will NOT be delivered tomorrow and you have to deal with delays (especially over the weekend, ordered on Friday, received on Monday). Digitec: This has something to do with RELIABILITY. If you can't make it on time, then don't write down dates that you can't keep either way. That was my rage. Thanks for reading.

1

jonatra 4 days ago in General

Xiaomi Redmi Note 14 Pro 5 G

Can anyone tell me whether the above smartphone has a slot for an SD card or not? It's really confusing, the black version says Max. Memory expansion 1000 GB, the two colour versions say nothing again... Does that mean that not only the colour is different? It might be a bit of a strange question, but I'm completely confused at the moment ;o) Thank you!

1

badtsukie 1 week ago in General

What happens if I don't get my order back?

What happens if I order and choose to collect my collis from a sucursalle but I don't go there to collect it?

4

Dani.maarti 1 month ago in General

I preferred mail to deliveries over planzer

Lately I always get delivered by planzer and the option to have it delivered by post has disappeared. The thing that doesn't suit me is that planzer has always been late and I want to find out if I can have it delivered by post? Can any of you help me?

3

ineichen 6 days ago in General

Fake e-mail?

I ordered an appliance and 1 accessory from Digitec on 11/06/2025. Digitec has confirmed the order and payment 354.70. Today, 12.06.2025 at 20:08 I receive a message with the sender service@planzer.ch. Your parcel could not be delivered - (I was at home all day!). The exact address of Digitec and also my address are listed exactly on the mail. The Digitec consignment number and the Planzer consignment number are different! Your parcel could not be delivered (I was at home all day!). There is a red box at the bottom of the mail saying: "DELIVERY CONTROL". The field is a bit blurred, so I didn't click on it as I suspect it's a fake e-mail. But I wonder why my real address is there? Planzer has already delivered several parcels to my address - what is the reason for the undeliverability?

4

Anonymous 6 days ago in General

MGA Na

I'll just leave it at that. Galaxus should think for itself about what's wrong here: https://www.galaxus.ch/de... https://www.galaxus.ch/de...

1

wjacob 1 week ago in General

UPS is a disaster

Hello, I ordered a hard drive, as I am rarely at home UPS delivery to myflexbox, which also took place. Notification of delivery from UPS by SMS and email - but no QR pick-up code. Myflexbox wants a QR code - you can only get this via the UPS call centre. Call centre means 20 minutes on the voice computer and then on hold. So - all other parcel services (DHL, GLS, DPD, Hermes) are unproblematic - I won't order anything else as long as it is shipped with UPS.

2

Marcelvn 6 days ago in General

Export cart

How can I export the cart to send it to someone?

1

ufuk.campinar 1 week ago in General

Voucher code Klipsch

Does anyone know when there will be 20% off selected Klipsch models again?

1

a.wolf_1 1 week ago in General

order confirmation

Unfortunately I have not received an order or dispatch confirmation for the last 2 orders. Can someone please tell me why and what I need to do to get it back. Thank you in advance.

1

joaomiguel 1 week ago in General

Which micro inverter is suitable for me?

I would like to connect 3 Marstek 110 Watt panels together to form a balcony power station. Is the Deye MI 800W suitable for this? Do I just need to plug the panels together and plug the Deye into the socket?

adeonline 1 week ago in General

Amazfit active 2

Hello folks. I bought an amazfit active 2 premium. I am very satisfied but unfortunately I can't find a solution for contactless payment. In the ZEPP app you can see if the bank card is supported, unfortunately not for me, alternatively you can use curve but when registering you keep getting messages that a problem has occurred! What can I do? Thank you😃

1

jehaupt 1 year ago in General

Kaufsignal.ch

Has anyone had any experience with Kaufsignal, a supplier on the digitec marketplace. I have been waiting much longer than expected for delivery. It doesn't seem very reliable to me. But I suppose a purchase contract is a purchase contract and at some point they have to deliver or offer a replacement, right?

5

lenib123 1 week ago in General

Shipping costs

It really isn't worth buying a product from you for less than £50. The shipping costs are too high for the price of the product(s).

5