General

Hello, Putting short videos is nice, but at least with a subtitle translated into the language of the canton... because Swiss German or German.....

0

I hate it when websites take on a life of their own and automatic videos demand my attention. I can't even get through the blog posts because I'm constantly distracted by these short videos. How can I turn off this invention? I can't find any help for it, only (ironically) Digitec blog posts with titles like "No more Shorts: YouTube gives parents more control" and "Finally: Trailer autoplay on Netflix can be turned off!"

5

Hello Digitec.ch When are you planning to add the CRKD Gibson Les Paul Guitar Controller (multi-platform) to your range?

5

Why do I have to pick up my parcels, for which I am charged postage and which are delivered by DHL, at a DHL point and pay parking fees for them, even though I have deposited a parcel depot at my front door with DHL without a signature? I received no answer to my question from DHL. I will no longer place any orders with Galaxus. I will cancel the open orders.

0

Sometimes the chat button will come up but very often it won't. What is the reason for this? Why is there no chat support at Digitec? I don't feel like writing an email and waiting three weeks for someone to "maybe" answer. Some things can be done in 5 minutes via chat.

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What are the opening hours of the chat support? In my experience, it is available rather sporadically. The chat is by far my favourite contact option :)

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72

How to cancel an order

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Hello, My hard drive, purchased on 24/12/2025 (Order communicated privately), has failed (bad sectors). A customer service case was opened on 08/06/2026 (Service case no. communicated privately). The hard drive was received by your services on 16/06/2026. Since then, my case has not been resolved. I have contacted your platform several times, and no timeframe for processing the request has been given to me. The last time was today, and I was just informed that a request has been sent to the repair department (internal number 25076244). Your General Terms and Conditions of Sale for Galaxus.fr, paragraph 9.1, state that the repair or replacement of the item will occur within thirty days. To date, you have not honored this commitment. Therefore, I kindly request that you replace this hard drive as soon as possible. Specifically, the same brand and characteristics as the current one (if not available in this capacity, a higher capacity will be accepted). I do not wish to receive a refund but rather a replacement, given the exceeded deadline.

0

Foreword about me: I've been tech-savvy ever since I had to get batteries for Dad's remote control from the electronics store around the corner. When ordering, I noticed that I almost overlooked that the item came from a marketplace seller. It also struck me that sometimes even pure online retailers like Evisto.ch act as sellers. That's why I'd be interested to know what strategy Galaxus or Digitec/Galaxus is pursuing behind this. Simplified, the distribution chain sometimes seems to me to be like this: Manufacturer → Importer/Wholesaler → Evisto → Galaxus Marketplace → Customer or even Manufacturer → Wholesaler → Another Retailer → Evisto → Galaxus → Customer My thought on this: "I (customer) asked a friend who offers a radio if he happened to have an amplifier. He replied: "Not me, BUT! A friend of mine has a buddy whose cousin has a cousin whose colleague has one. From an economic perspective, every additional trade level usually means additional margins. That's why I wonder what added value this model offers the customer. Is it mainly about a larger product selection, better availability, or are there other reasons? My experience with pure online retailers and what I read about them: "Do you know what loot boxes are?" I'm interested in the considerations behind this marketplace strategy.

0

I would like to buy a used product from a private buyer via Digitec/Galaxus. As I still have a question about the condition of the product, I would like to contact the seller. Does anyone know if it is possible to contact the seller directly and ask a question?

6

I had a very serious and stressful experience with Galaxus.nl. I placed order (Order number) for an MSI MEG Z890 GODLIKE motherboard worth €1249. The package I received was damaged, incomplete and contained a different product. I returned it through the official Galaxus return system under return (Return number). After weeks of waiting, instead of receiving a clear refund or proper explanation, I received a very serious accusation of attempted fraud. I asked Galaxus several times to provide clear and verifiable evidence, including serial number reports, return inspection documents and an explanation why other invoices with different details were linked to my case. So far, I have not received a proper explanation. The live chat agents were polite, but they repeatedly said they had no access to the internal department handling the case. Being accused of fraud without receiving clear evidence is extremely serious and unacceptable. I am still waiting for a full written explanation, evidence and a fair resolution. I strongly advise customers to keep screenshots, payment proofs, return receipts and all communication if they have a serious issue with this company.

2

Hello Digitec - this is the second time that Planzer has deposited a (valuable) Digitec/Galaxus parcel on my doorstep (in Kleinbasel) and then confirmed the deposit by e-mail "deposited according to your instructions". 1. i did not provide any details 2. we were at home (especially because of the upcoming delivery) and the doorbell wasn't even rung This is the second time (both times a laptop). I would ask you to have a serious word with your logistics partner in the interests of your customers, or to use the postal service again, which is much more professional and reliable. Best regards, SF

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Dear owners and users of this Electrolux WTSL4IE500 washer-dryer, I would be very grateful to hear about your experiences with the wash time (wash only) of the standard cotton programme (not the Eco programme). How long does the 60°C cotton programme take with 6–8 kg of laundry when the ‘Time Saver’ button is not pressed? How long does the 60°C cotton programme take with 6–8 kg of laundry when the ‘Time Saver’ button is pressed once? How long does the 60°C cotton programme take with 6–8 kg of laundry when the ‘Time Saver’ button is pressed once? I can’t get any precise figures from Electrolux themselves, and there’s no information at all on how much shorter the programme becomes when the ‘Time Saver’ button is pressed once or twice. That’s why I’m relying on feedback from users of this washer-dryer. Many thanks in advance Avatar

0

Hey, About 3 weeks ago, I ordered a Mac Studio in the standard configuration from you and, of course, paid for it. At that time, it said: xx units ordered, deliverable between 01.07-24.07. Then every few days I received an email: "Sorry, your order is delayed." Since then, silence. Today I checked, and the date has been pushed back even further, now sitting at the end of the current estimated delivery for new orders. Again with xx units ordered. It would be really nice if you could let me know what's going on, or how much longer I really have to wait? Has anyone else here ordered a Mac Studio, or perhaps even received one already?

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Why can't I reach anyone at digitec/galaxus? I sent in a defective coffee capsule machine almost a month ago and I can no longer get any information from digitec/galaxus, let alone contact customer service. All online assistants are useless, everything used to be much better. Also about the move of the store in Winterthur, you didn't get any information that they have changed location, no, they prefer to leave people standing in front of an empty shop. Instead of wanting to expand abroad (Amazon Land) and spending billions there, they should think about a more sensible pricing policy and new, more accessible locations in Switzerland. For example, a location in Embrach, Bülach or Kloten.

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19

Is there a telephone number I can use to contact Digitec Lausanne?

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Hello everyone, I've noticed with my last two orders that most products now say "Delivered the day after tomorrow" instead of "Delivered tomorrow". Also, my last order, which I placed yesterday morning, was only shipped now and should arrive tomorrow. Does anyone know anything about this, and will it stay this way? Next-day delivery should be standard if it comes from their own warehouse...

2

I've been a customer of Digitec/Galaxus for many years and used to consider them one of the most reliable online retailers in Switzerland. However, over the past year or so, my experience has become increasingly frustrating. More than half of my recent orders have been shipped or delivered later than the advertised delivery date. While occasional delays are understandable, it has become common enough that I no longer trust the delivery estimates shown when ordering. I've also had several cases where the wrong product was shipped, which meant spending additional time dealing with returns and reordering, or products also arrived damaged due to the bad handling of the delivery services. What frustrates me most is that these problems are no longer isolated incidents. Delays, incorrect shipments, and other fulfillment issues seem to occur far more frequently than they did a few years ago. The overall experience feels noticeably less reliable than it used to be. I'm curious whether others have noticed the same trend recently or whether I've simply had a streak of bad luck. Has anyone else experienced a decline in service quality from Digitec/Galaxus over the past year?

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8

Hello all Why is it currently not possible to deliver to a PickPost address? The PickPost addresses I have stored at Digitec are greyed out in the checkout area, cannot be selected and the message "One or more items cannot be delivered to a PickPost point" appears.

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Hello everyone! Has anyone ever had any experience with the company SG Elektronik AG in St. Gallen (evisto.ch)? Digitec/Galaxus occasionally sells products on behalf of this company at quite attractive prices. Given the low prices, I wonder which lorry these products have fallen off. The website doesn't really make a good impression. I could be wrong of course, but trust is good, control is better. I'd be interested to hear what you think of the shop! Merci and regards

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Hi everyone, As we’re expecting good weather (🤞🏼) for our upcoming wedding, we’re on the lookout for sun cream that won’t leave marks on white clothes. Does anyone have any recommendations?😊

5

Good morning, everyone! I’d like some advice from anyone with experience of electric scooters. I’ve changed jobs and now have to travel every day between Porta Garibaldi and Via Vespri Siciliani in Milan (about 7 km).It takes me about 45 minutes by underground, so I’m considering buying a scooter to cut down on the journey time, which Google Maps suggests would be around 30 minutes. I’m looking for a model with the following features: affordable, as this will be my first scooter; safe and reliable for a daily journey of about 7 km on flat terrain; lightweight and easy to carry, as I’ll be taking it with me on the train too. If you have any models to recommend or have first-hand experience with this type of use, I’d be really grateful. Thanks in advance to everyone!

0

I need a microphone for the office and I would like to know if there is one in the shop in Lausanne... MNT ... I find no number

2

I have three orders that are due to be delivered by Planzer. They were dispatched by Digitec on 29 June 2026, but nothing has arrived to date. Planzer’s track record on meeting delivery deadlines is abysmal. For the first order, it says delivery is due to take place on 1 July 2026. It’s now 2 July and it still says 1 July – the tracking information hasn’t even been updated. It’s just terrible.

6

Hello everyone, Are there any considerations or long-term plans to provide a public REST API for Digitec Galaxus or is such a thing conceivable in principle? This would mean read-only access to product data such as descriptions, specifications, prices, availability, categories or ratings. This could be used to build your own tools, for example for price analyses, product comparisons, data exports, notifications, etc. Of course, under clear framework conditions such as API keys, rate limits and access only to public data without influencing shop functions. I would be interested to know whether there are already statements or discussions on this or whether a public API is deliberately not planned. Thank you very much.

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A wide-ranging antitrust class action lawsuit has been pending in the USA against the world’s three largest RAM manufacturers since the end of June 2026. The lawsuit is directed against the industry giants Samsung, SK Hynix and Micron, which together control around 90 per cent of the global DRAM market. The current case (June/July 2026) was filed as a class action before the US District Court for the Northern District of California by several private individuals and smaller PC companies The allegation: The manufacturers are accused of illegal cartel formation and the artificial creation of a shortage of conventional RAM. They are alleged to have deliberately and in a coordinated manner diverted production away from consumer RAM (DDR3, DDR4, DDR5) in order to free up capacity for extremely expensive HBM (High Bandwidth Memory) for AI data centres. The impact: This artificially induced ‘RAMpocalypse’ or ‘RAMageddon’ is said to have driven up prices for consumer memory dramatically. According to reports, average memory prices at Samsung rose by 146 per cent year-on-year in the first quarter of 2026, whilst SK Hynix recorded increases in the mid-60 per cent range. The defence: The manufacturers primarily cite the mechanisms of the free market economy: the enormous demand driven by the AI boom has led to a natural prioritisation of the more lucrative server and HBM markets. Micron has already rejected the allegations and emphasised that it operates within the bounds of fair, legal competition. From a historical perspective, this situation is not new for the accused. The proceedings are based on a historically grounded suspicion, as the manufacturers have already been convicted on several occasions in the past for similar offences: In 2005/2006, in a long-running case brought by the US Department of Justice, Samsung and SK Hynix (then Hynix) pleaded guilty to illegal price-fixing and paid hundreds of millions of dollars in fines. Micron cooperated as a key witness at the time and escaped punishment. In 2010, the European Commission also imposed fines running into the millions on the manufacturers for a DRAM cartel. It is now up to the US courts to determine whether the claimants in the current proceedings can prove that this constitutes an illegal, secret agreement and not merely parallel, economically logical behaviour amid the AI boom. What do you make of this? Do you think the manufacturers are ‘playing a game’ with us? The consumer market can look forward to the outcome with interest, and perhaps something will finally happen in our favour ;-) Regards, Alexander Grand

1

I ordered two Somfy indoor cameras at the price of CHF 259.95. After doing installation tests, I realized that the configuration of the outlets in my apartment was not practical with these cables. I decided to carefully repackage the camera (the other one was not touched) and send everything back to the sender Conrad. After receiving the refund, I noticed that an amount of CHF 26.- had been deducted for labor. I completely understand that the manufacturer has to check the condition of the goods upon return and charge a percentage, but I find the cost a bit excessive. It's a shame

1

Recently I made a couple of purchases that disappointed me in the same way: the variant shipped to me was different from the one shown and described on the product pages. A retro CD player was made of different materials, and an analogue wristwatch arrived in a different color. In one case the seller was a marketplace supplier (evisto.ch); in the other, I couldn’t even clearly reconstruct who was behind the offer, so Digitec’s own logistics may well be part of the problem, not just “some 3rd party”. This isn’t about the quality of the products themselves. I recognize that two bad experiences are not enough to claim a solid pattern, but enough to raise a red flag. The point is that (at least) one of three things must have been true: either the information on the store is unreliable; or some marketplace retailers are possibly offloading old inventory; or the processes between Digitec and its merchants (including Digitec’s own product management) need improving. Whatever the causes, the only redeeming factor is that giants like Amazon and AliExpress are, in my eyes, even worse. But that’s cold comfort. I don’t want Digitec to turn into either of them… and right now, that’s exactly the direction it feels like it’s heading. The huge shift from earning mainly on direct sales to earning on marketplace fees, to me risks weakening Digitec’s alignment with end-customer satisfaction: a slow but clear descent into enshittification. Has anyone had a similar experience lately? What do you think: bad luck or bad processes? P.s.: I’ve seen the very recent thread ‘Has anyone else noticed a decline in Digitec/Galaxus quality?’ (https://www.digitec.ch/en...) and it resonates with my experience, but my issue is more specific: wrong product variants and what that says about the marketplace setup.

0

Hello, I am reaching out to you for your expertise, as mentioned in the subject (I am looking for effective ice packs that last a long time after immersion in cold/semi-cold water). Thank you in advance for your recommendations and advice.

1

Is there a device that can stream music from a smartphone via Bluetooth and then transmit it from the device to a receiver via HDMI in good quality? My current setup is Apple TV (AirPlay) → HDMI receiver → speakers. There’s sometimes a lag due to Wi-Fi.

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