The Sony WF-1000XM5 only work with the IPhone 11 for phone calls. As soon as I switch to Apple Music, the iPhone goes to its own speakers.
I have various older IPads with which I have no problems and pairing works perfectly. Does anyone know the problem?

Question

The Sony WF-1000XM5 only work with the IPhone 11 for phone calls. As soon as I switch to Apple Music, the iPhone goes to its own speakers. 
I have various older IPads with which I have no problems and pairing works perfectly. Does anyone know the problem?

Accepted Answer

Hi, 
 
We are sorry to hear this. The headset can be paired with multiple devices, but music can only be 
only be played from 1 paired device at a time. The headset may be connected to 
2 devices at the same time via Bluetooth. You can switch the music playback from one device to the other 
without having to establish a new Bluetooth connection. If you want to play music from the other device 
stop the music playback on the current device and start it by operating the other device. 
If you set [Connect to 2 devices simultaneously] to [On], [Currently connected device] is displayed on the dashboard. 
 
The device with the icon (speaker) is set as the music playback device. If you select a device on the 
[Manage connected device] screen, you can change or set the music playback device. 
 
If this is not the case, delete the headset's pairing information on the iPhone and then pair it again. 
pairing again. Please refer to the operating instructions supplied with the iPhone for instructions on using the iPhone. 
 
If you still need help, we recommend that you contact us directly. Visit our website to get in touch with us. 
 
Sony Europe

Answer

No, I have iphone 14 pro max and 15 pro max and no problems with these devices. Try calling Apple Support.

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Question about Sony WF-1000XM5

The Sony WF-1000XM5 only work with the IPhone 11 for phone calls. As soon as I switch to Apple Music, the iPhone goes to its own speakers. I have various older IPads with which I have no problems and pairing works perfectly. Does anyone know the problem?

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