The power bank does not charge my mobile even though it is full. The charging process starts when it is connected to the mobile phone but after 10 seconds it goes off again even though the power bank is full. iPhone is a 12 model so not an old mobile phone.

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I use it all the time to charge iPhone 12 and iPhone 15. It works well from both USB and USB-С ports. Maybe your Xtorm is defective.

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Question about Xtorm Fuel Series 4

The power bank does not charge my mobile even though it is full. The charging process starts when it is connected to the mobile phone but after 10 seconds it goes off again even though the power bank is full. iPhone is a 12 model so not an old mobile phone.