The galaxus service is terrible, they make me send the whole phone when it's the battery that's faulty, leaving me without a phone and having to pay for a replacement phone. I offered them the solution of sending me a new battery (as it's the modular one and I can change it myself) and they gave me a negative reply.

I wouldn't recommend buying it from Galaxus.

Question

The galaxus service is terrible, they make me send the whole phone when it's the battery that's faulty, leaving me without a phone and having to pay for a replacement phone. I offered them the solution of sending me a new battery (as it's the modular one and I can change it myself) and they gave me a negative reply.

I wouldn't recommend buying it from Galaxus.

Answer

Most manufacturers require defective items to be returned in their entirety to the service centre, even if it is obvious that the problem is with a specific part.
Our staff will probably have suggested this to you, but it is normally possible to obtain a loan telephone for the duration of the repairs at our branches.

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