The AIO won’t show in task manager (just as unknown USB device) and the screen, which normally shows the temperature, just shows a grey square. Is it DOA or did I just do something wrong?

Question

Answer

seems as if the Kraken software & driver is not installed. This must be done, otherwise your windows cannot do anything with the device.

Answer

Right-click on them and uninstall/deactivate them before continuing.

Now please try the following steps:
1) Switch off the PC
2) Unplug the power cable from the PC and leave it for 5-15 minutes
3) Plug the cable back in.
4) Switch on the PC

Answer

Sorry, I meant device manager, not task manager

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Question about NZXT Kraken 360 RGB

The AIO won’t show in task manager (just as unknown USB device) and the screen, which normally shows the temperature, just shows a grey square. Is it DOA or did I just do something wrong?