✏️ a) Pencil slips or is not gripped at all → This is usually due to the clamping mechanism: Gripper arms (clamping jaws) dirty or sticky due to graphite dust or wood abrasion. 🔧 Solution: Pull off the crank and carefully pull out the clamping jaws (works without tools). Clean with a fine brush or cotton bud. Apply some silicone spray or graphite spray (not oil!) to the moving parts.
⚙️ b) Crank turns, but nothing happens → Then the milling mechanism is blocked or worn. Check whether the milling head rotates freely when no pencil is inserted. If it is stiff: 🔧 Solution: Hold device upside down and carefully blow out or clean with compressed air spray. If you see pieces of wood or pencil stuck in the cutter, carefully remove them with a toothpick or tweezers. Then apply a drop of silicone spray to the axle and crank through empty several times.
🧩 c) Pencil is sharpened on one side or irregularly → Then the milling cutter block is displaced or worn. This happens if the machine has been dropped or if very hard pencils (e.g. 8B or H) have been pressed hard. 🔧 Solution: Remove the milling head (usually with two small screws on the side). Check whether the sprocket is worn or displaced. If heavily worn → Insert a replacement cutter (Caran d'Ache spare part available from specialist dealers or directly from the manufacturer).
🪶 d) Chips jam or do not come out → Often a piece of shavings simply jams the ejector. Empty the container and clean the opening with a small brush. Lightly tap or blow out the appliance - do not use force.
🧽 2. cleaning & maintenance (recommended every few months) Empty the chip container. Clean the milling cutter with a brush. Apply a drop of silicone spray to moving parts. Sharpen a few old pencils to distribute the grease evenly.
🧰 3. if it still does not work Caran d'Ache offers repair services for mechanical models - especially for the metal models (they are considered "repairable for life").