Question about Xqisit oE400 ANC

My go full well the problem I have now for a par days that the sound is too quiet because I still have a 2 couple in addition hung there is the music so loud that it sounds like speakers but the headphones are so quiet that you stimen andsich konzentriren must to the music über haupt war to nemen can who help me (the phone was also rebooted merfach the problem is still there