I've received an SMS from Swisscom telling me that emergency calls will no longer be available with this device at the end of 2025 because the 3g network will be interrupted. I don't understand, the device is 4G and 5G compatible. Why would emergency calls no longer be available? Does anyone else have this problem? Do you have a solution? Because Swisscom doesn't have one, I spent over an hour on the phone with them...
Raffaele Santuari
2 days ago
Helpful answer
The device is definitely capable of 4G and 5G, so it's really down to Swisscom. Otherwise contact our product experts so that we can check whether we can initiate a solution.

https://www.galaxus.ch/help

Question

I've received an SMS from Swisscom telling me that emergency calls will no longer be available with this device at the end of 2025 because the 3g network will be interrupted. I don't understand, the device is 4G and 5G compatible. Why would emergency calls no longer be available? Does anyone else have this problem? Do you have a solution? Because Swisscom doesn't have one, I spent over an hour on the phone with them...

2 days ago

Helpful answer

The device is definitely capable of 4G and 5G, so it's really down to Swisscom. Otherwise contact our product experts so that we can check whether we can initiate a solution.

https://www.galaxus.ch/help

Accepted Answer

The device is definitely capable of 4G and 5G, so it's really down to Swisscom. Otherwise contact our product experts so that we can check whether we can initiate a solution.

https://www.galaxus.ch/help

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