I've been using the headset every day for about a month and I have to admit: I like it a lot. There is only one thing that bothers me a little. When I have connected the USB dongle to the PC and at the same time via Bluetooth with the mobile phone and then receive a call via Teams (ported numbers), my headset automatically answers the call. I have deactivated the automatic call acceptance when the magnetic contact is disconnected.

Has anyone else had a similar experience and possibly even found a way to work around this? Unfortunately, I haven't found a way by just googling and pending support requests.

Question

I've been using the headset every day for about a month and I have to admit: I like it a lot. There is only one thing that bothers me a little. When I have connected the USB dongle to the PC and at the same time via Bluetooth with the mobile phone and then receive a call via Teams (ported numbers), my headset automatically answers the call. I have deactivated the automatic call acceptance when the magnetic contact is disconnected.

Has anyone else had a similar experience and possibly even found a way to work around this? Unfortunately, I haven't found a way by just googling and pending support requests.

Answer

I also had to search for a long time, but came across this thread where people report similar problems: https://techcommunity.microsoft.com/t5/microsoft-teams/teams-auto-answering-while-in-a-call/m-p/2406228 Apparently there is no solution for this yet and the cause is also not clear. Maybe one of these solutions will help: 
- Switch off Bluetooth on the mobile phone 
- Deactivate Teams notifications on the mobile phone
- Update Teams
As far as I can tell, the problems often originate with Microsoft and not with Jabra. I hope your problem can be solved this way.

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