I recently bought the headset, but the problem is that the cable doesn't hold well in the headset, so while I'm gaming the microphone suddenly falls off, which is very annoying.
Does anyone know how to solve this?

Question

Accepted Answer

This should not happen. The best thing to do is to contact the customer service and see if it can be exchanged or sent in under warranty: https://helpcenter.digitec.ch/hc/de/requests/new

Answer

The problem has already been solved. Nevertheless, thank you for your answer.

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Question about HyperX Cloud Alpha S 7.1

I recently bought the headset, but the problem is that the cable doesn't hold well in the headset, so while I'm gaming the microphone suddenly falls off, which is very annoying. Does anyone know how to solve this?