Question about Joyroom Mini Magnetic Wireless Powerbank (20W)

The power bank is charged via the USB-C cable, in order to charge other devices at the same time, you should connect the USB charging cable with which you want to charge the other device to the corresponding output port of the power bank, the power bank will automatically turn on the output function. Due to compatibility issues with some smartphones, it is usually necessary to press the power button to turn on the power output function. Press the power button once to turn on the power and charge the unit, and the power output function will wait about 30 seconds to operate. Otherwise, the power output will automatically turn off if there is no external load within 30 seconds.
If it still does not work, it is best to contact our customer service, so we can check your concern individually.