I received the Dyson Cinetic Big Ball from you yesterday and used it for the first time this morning. I was dismayed to discover that the power cable
that the power cable keeps retracting by itself. What can I do? Is there a tip? I hope I don't have to send the hoover back.

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Unfortunately, we do not have any personal user experience with this product, but I am happy to forward your question to the Community, perhaps a Community member can help you.

Alternatively, you can also contact us via our Digitec Assistant so that we can check this and find a satisfactory solution. https://www.digitec.ch/help

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Question about Dyson Cinetic Big Ball

I received the Dyson Cinetic Big Ball from you yesterday and used it for the first time this morning. I was dismayed to discover that the power cable that the power cable keeps retracting by itself. What can I do? Is there a tip? I hope I don't have to send the hoover back.