I have just received the screen. Everything works perfectly. Only the tilt cannot be changed - the frame was delivered tilted. Do you have to apply a lot of force? It feels like the joint breaks off... Is there a special unlocking mechanism that I've missed so far? The other two movements (height, rotation) run smoothly (without unlocking), as you would expect. Is this a warranty case?

Question

I have just received the screen. Everything works perfectly. Only the tilt cannot be changed - the frame was delivered tilted. Do you have to apply a lot of force? It feels like the joint breaks off...  Is there a special unlocking mechanism that I've missed so far? The other two movements (height, rotation) run smoothly (without unlocking), as you would expect. Is this a warranty case?

Answer

You don't have to unlock anything. The whole thing is a little tight, but that's the way it should be. Simply hold the monitor by the back of the stand and then adjust the tilt. I have just tried it again. Good luck :-)

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