i-tec Thunderbolt 3 Dual Dock (Thunderbolt, 5 ports)

i-tec Thunderbolt 3 Dual Dock

Thunderbolt, 5 ports

Question about i-tec Thunderbolt 3 Dual Dock

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Anonymous

5 years ago

I have been using the dock for some time now. So far everything has been top. Recently, however, the following message appears under MacOS Catalina: "USB accessory disabled...". As a result, neither the ports work nor the MacBook is charged. Sometimes this message disappears again and then it works for a few days... It also does not work when no devices are connected to the dock. Does anyone have the same problem? According to my research, the cable could be a problem. Since they are expensive, I don't want to buy a new one right away - or is this under warranty? Thank you!

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i-tec Support

5 years ago

Hello,

I apologise for the inconvenience.

Can you please contact our technical support? Our email address is support@itecproduct.com
Can you please tell us the MacBook type and version of macOS?

Could you please try to reset SMC and NVRAM? You can find it on the Apple website. If you can't find it, my colleague can send you a link / instructions if you email us.

Kind regards
i-tec team
----------------------
Hello,

I am sorry for the inconvenience.

Can you please contact our Technical support? Our e-mail address is support@itecproduct.com
Can you please let us know the type of MacBook and version of macOS?

Could you please try to reset SMC and NVRAM? You can find it on Apple's website, if you cannot find it then my colleague can send you a link/guide on how to do it when you send us an e-mail.

Best Regards
i-tec Team