I have a problem requesting the bugs. I registered it via Samsung Member in the device but in the 3rd mail the marketing company rejected the claim that it was not a German device and therefore there was no added value claim. What can I do?

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Answer

I ordered the device from Digitec and was able to claim the Buds without any problems. I got the confirmation from samsung@promotion-support.com the day before yesterday that my participation was confirmed and the gift will be sent soon.

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My natural buds

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Question about Samsung Galaxy S20 Ultra 5G

I have a problem requesting the bugs. I registered it via Samsung Member in the device but in the 3rd mail the marketing company rejected the claim that it was not a German device and therefore there was no added value claim. What can I do?